Enterprise Act Engineer III - AMZ3001 Amazon
Chicago, IL

Job Description

MULTIPLE POSITIONS AVAILABLE

Entity: Amazon Web Services, Inc., an Amazon.com Company

Title: Enterprise Act Engineer III

Worksite: Chicago, IL

Position Responsibilities:

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies, such as Amazon Web Services and Big Data Analytics, to ensure flawless customer. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new AWS offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000