Plaid's products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy. We quantify the scope and impact of these problems, we identify causes, and when we can't fix them ourselves, we work with our Growth and Engineering teams to reach a solution.
Developer Support Engineers help application developers find success using Plaid products. People who do well in this role tend to be empathetic, collaborative, and technically-minded. As a DSE your scope of work will at times go beyond assisting clients with questions; you will be the voice of the client within Plaid and may also find yourself working cross-functionally, spearheading projects to lead training and development, and contributing to developer resources. We have optimistic goals, and we work on interesting, cross-functional projects to achieve them.
What You'll Do:
* Help developers use our products by gaining an intricate knowledge of how Plaid works and how to use our API to help customers. This includes setting up Plaid integrations, navigating the Plaid Dashboard, understands client libraries, answering questions about Plaid concepts including how to: implement Link, our front-end authentication module, understand webhook functionality, handle error codes. * Investigate bugs by identifying an issue's root cause, describe an issue's symptoms, quantify an issue's scope and severity * Help on projects by working with the Support team and other cross-functional team members to help us accomplish our Support goals, acting as the voice of our customer within other teams at Plaid. As a DSE you will have unique and valuable insight from our clients and will be encouraged to provide insight to other teams.
What Excites Us:
* Experience reading and writing code * Familiarity with modern web services and APIs * Care deeply about the success of developers building on Plaid * A thoughtful and friendly communication style * The ability and willingness to work with a high degree of autonomy * Familiarity or affinity for SDKs * Fascination about the future of Fintech!