Desktop Support Specialist Quinstreet
Foster City, CA

Job Description

Desktop Support Specialist

Corporate Overview

QuinStreet makes the digital media channel affordable at scale for marketing clients. We match high-intent consumers in one of the nation's largest media networks to the right solution and the right client.

Our industry leading segmentation & matching technology platform allows marketing clients to target and reach "research & compare" customer prospects, segment by segment. Our databases and optimization algorithms are built from almost 20 years and billions of dollars of online media experience.

We believe in the direct measurability of digital media. We believe in performance marketing. (We pioneered it.) And we believe in the advantages of technology. We bring all of this together to deliver truly great results for our clients in the world's biggest channel.

Job Category

QuinStreet is seeking a Desktop Support Specialist to join our IT and Operations Team in our Foster City office. This role provides hands-on and remote technical support for a range of PC, Mac, tech equipment, peripheral, and telephony.

Responsibilities:

* Provide full desktop service to client base end users in local offices (in person and remotely)
* Maintenance and problem solving with respect to workstations and desktop applications
* Provide feedback on work in progress
* Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
* Ability to provide support for mid to large enterprise level organizations
* Other duties/tasks as assigned

Qualifications:

* Ability to provide outstanding customer service.
* Exceptional interpersonal and communications skills.
* Excellent analytical and problem solving skills
* Practical knowledge of Remote Desktop or other remote assistance programs
* Hands on experience using and/or troubleshooting Microsoft Windows 7/10, Microsoft Office 2010/2013/365
* Hands on experience with lite administration on MAC and UNIX (VM).
* Experience using Symantec Enterprise Protection Anti-Virus Software (desktop).
* Experience working with smart phones and tablets such as iPhones, iPads and Droids

QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.