Customer Support Tech Trng Applied Materials
Newburyport, MA

Job Description

Key Responsibilities

1. Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned.

2. Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; completes certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements.

3. Utilizes Technical Publications and System Business Units to maximize technical documentation efficiencies; creates and augments docmentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval.

4. Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.

5. Demonstrates knowledge and understanding of the Global Technical Training organization and operations and the AGS organization; informs customers of additional GTT courses/products available; assists marketing in building customer relationships and selling GTT products; analyzes customer issues/needs to determine future training opportunities; presents total training solutions for customer needs.

6. Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.

7. Manages multiple projects of diverse scope and complexity; directs project team members.

8. Alpha Site support to Engineering in house or on an engineering tool provides review of ECO's; communication to the field

9. Supports GPS in the generation of docs. Ensures field usage

10. Develop new procedures and Best Known Methods

11. First chamber Build . Work with Engineering and Manufacturing; participate on New Product final test

12. Develop technical materials

13. Observe technical activities to determine operating procedure and detail.

14. Study tech docs to integrate a technology, operating procedure, production sequence and detail.

15. Review published materials and recommends revisions

16. Communicates with BUs to obtain current product information for courses updates; represents GTT at divisional meetings.

Functional Knowledge

* Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

* Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

* Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

* Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

* Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

* Explains difficult or sensitive information; works to build consensus

Travel (25%) for Customer Training (worldwide) or FE training in Taiwan

Qualifications

Education:Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:4 - 7 Years

Work Experience:

Additional Information

Travel:Yes, 25% of the Time

Relocation Eligible:Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.