Computer Support Assistant 1 MIT
Boston, MA

Job Description

REQUIRED: a high school diploma or its equivalent; at least three years' Windows/Mac experience; ability to work independently and as part of a team in a fast-paced and challenging environment; strong organizational, customer service, troubleshooting, and written and oral communication skills; and meticulous attention to detail. Linux and network experience a plus, as are relevant certifications (CompTIA or A+). May be required to move objects weighing 10 to 20 lbs. MIT experience highly desirable. Bachelor's degree in a related field preferred. Job 17663-5

7/3/19

COMPUTER SUPPORT ASSISTANT, Plasma Science and Fusion Center (PSFC), to resolve routine IT hardware, software, network, and security issues on a day-to-day basis as part of PSFC's IT team. Will test and troubleshoot applications and programs; respond to routine alerts, telephone calls, and or/walk-in-traffic and identify which issues to escalate; follow up on outstanding request and ensure timely resolution; create accounts and configure software/hardware as part of on-boarding process; resolve complex audiovisual equipment issues in conference/meeting rooms; install, configure, and update IT hardware and software and troubleshoot system desktop computer system issues; communicate technical concepts in common terms to ensure understanding; generate necessary reports on staff hardware/software issues; monitor and communicate system status to management and develop necessary reports; and recommend improvements and upgrade for operational and network systems. May provide second-tier support after a problem has been triaged by the IT team.