REQUIRED: high school diploma or its equivalent; at least three years' experience supporting hybrid Window and Macintosh environments; strong technical diagnostic skills; excellent communication, organizational, and time management skills; and the ability to convey technical information in non-technical terms, multitask, prioritize, and ensure the accuracy of work. Seek a detail- and customer service-oriented individual who is able to balance operational needs with long- and short-term project work. Experience working with faculty and students at a research university preferred, as is experience working in a collaborative and team-oriented environment. Job #17670-7
TECHNOLOGY SUPPORT CONSULTANT, Sloan School of Management-Technology Services (STS)-Service Desk, to be responsible for ensuring the delivery of high-quality, cost effective support for technologies used by members of the MIT Sloan community to further their academic, research, and business objectives. Will accomplish this through two main channels - daily support operations, including proactive management of incoming telephone, email, and walk-in support inquiries; and project work, participating in STS- or Sloan-wide initiatives to challenge IT issues facing clients. Will also collaborate with peers in STS to develop best practices in endpoint management, including device procurement, configuration, and deployment; keep current on emerging technologies in higher education and seek opportunities to match innovation with the business needs of Sloan staff; and independently book end-user appointments and participate in projects.
A full job description is available at http://web.mit.edu/sloan-hr/jobs/STS(IT%20Generalist%201).pdf.
Massachusetts Institute of Technology is a private research university.