Associate Director, Desktop Technician Cohen & Steers
New York, NY

Job Description

Job Title: Associate, Director Desktop Technician

Department: Information Technology

FLSA Code: Non-exempt

Job Reports To: Manager, Head Of Desktop Support

Job Summary :

Cohen & Steers is currently seeking a highly motivated Windows Desktop Technician in the IT Infrastructure department located in the New York office. They will be part of a dynamic desktop team, which supports a global user base. They will work closely with the senior members of the team in solving complex problems. Work at night and on the weekends as required.

Major Responsibilities/Activities:

* Respond to telephone calls, emails and personnel requests for technical support
* Provide high level desk-side and telephone support resolving day-to-day technical issues for 200+ users within our NY office, 3 Global offices and 50 remote users.
* Participate in a rotating on-call after hours/weekends schedule
* Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
* Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
* Creates packaging and deployment of third party applications for Windows Servers
* Automate multiple environments using automation solutions
* Write scripts that perform system tasks and change configurations
* Strategize and collaborate with Development, Security and Infrastructure IT teams to implement efficiencies
* Provide training to the end-users
* Work closely with other IT employees on system maintenance and configuration projects

Minimum Requirements:

* Bachelor's Degree in the Information Technology field is required
* Minimum 3 years' experience in IT support within a Financial firm
* Strong skills and experience with Windows 7/10 and MAC OS platforms
* Strong troubleshooting skills; ability to provide both local and remote support
* Strong understanding and experience with mobile devices, laptops and tablets
* Strong understanding and experience with Active Directory and MS Office suite
* Cisco and Citrix VPN client troubleshooting skills and experience
* Ability to work independently and as part of a team
* Strong customer service skills, ability to communicate with all levels of end users
* Ability to work under pressure and prioritize between tasks
* Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
* Ability to learn and support proprietary and/or technologies specific to our business
* Operational scripting experience (PowerShell, Python, Batch, Perl etc.)
* Experience with MS Sharepoint, Citrix, VMware, Cisco Phone System
* A+, N+, MCP, MCSA and/or MCSE certifications preferred
* Technical writing and documentation proficiency
* SCCM experience a plus

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.