AI Chatbot Engineer Verizon
Basking Ridge, NJ

Job Description

What you'll be doing...

If you are curious about new technology and the possibilities it creates, then this job may be perfect for you. As part of the Information Technology team, you will work on new technologies and find ways to meet our customers' needs and make it easy for them to do business with us. You will use your expertise to solve complex problems and find unique solutions. The work you'll do every single day will make people's lives, work and play better.

We are looking to hire an AI Chatbot Engineer to join the Verizon System of Engagement Team.

* Lead and develop Chatbot conversational Flows in utilizing in-house and vendor products for solving customer's problem and increasing customer satisfaction.
* Develop and lead customer facing applications that will be driven by chatbots across Agent Assist/Mobile/Desktop.
* Participate in IT security process for application assessment and providing the fixes and remedy for the identified issues.
* Lead projects, Coordinate development activities, ensure timely delivery of modules to business with good quality and report project status to management.
* Coordinate application architecture and technology initiatives to ensure adoption of proper technology for application development.
* Manage application initiatives, schedule and align business projects working with CAM and business sponsors.
* Application management, handling customer escalations, production change controls and ongoing application maintenance.
* Coordinate activities to diagnose and resolve customer and other production issues by working with other IT teams and business partners.
* Ensure proper change control procedures are followed complying with IT change management
* Business communications and relationships with other IT, Network, Marketing, Products and Revenue Assurance teams.
* Communicate effectively with business sponsors and other partner teams to maintain healthy working relationship.
* Exchange and share information about product, pricing and promotions as needed to fulfill business needs and to keep IT applications up to date.
* Keep up to date with new technology to provide suggestions on technology directions to management.
* Help management in developing future strategies for IT Applications, development methodologies and technology solutions.

What we're looking for...

You'll need to have:

* Bachelor's degree or four or more years of work experience.
* Four or more years of relevant work experience.
* Experience in programming with Java & J2EE Technologies.
* Experience on NLP/NLU.
* Experience with Artificial Intelligence / Machine learning methodologies.
* Experience on Google Dialog Flow.
* Experience on D-Tree implementation.
* Experience with Micro services architecture and Springboot development.

Even better if you have:

* A Degree.
* Mobile/Desktop application development experience.
* Experience on implementation of Conversational Chatbots.
* Experience with chat platforms like Nuance/Live Person.
* Experience with DevOps tools- Jenkins, Git, Ansible, Atlassian products-(Jira, Bitbucket).
* Experience with JWT and Oauth Framework.
* Experience with Social Media handles and integration with Google Dialog Flow.
* Experience with application performance tuning and monitoring.
* Experience in using messaging / JMS.
* ExperienceinAWS implementations.
* Experience with in-memory data store and cache service.
* Experience in Unix/Linux operating systems.
* Knowledge of shell scripting.

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.