Workplace Support Supervisor
Naperville, IL

Job Description

Workplace Support Supervisor

Description

JOB SUMMARY:

The Workplace Support Supervisor position is responsible for providing technology support to enable effective use of technology across the Southern Company footprint. This involves utilizing a team model made up of Business Analysts, Analysts, Client Support, Technicians and/or Contractors to ensure the effectiveness, reliability, stability and security of the technology infrastructure across the facilities the incumbent is assigned to oversee. This may require 24x7 operational support for customers in core business functions. The incumbent and team will also provide project management, consulting, end-user education, and provide the technical expertise needed to meet business objectives.

JOB REQUIREMENTS:

* B.S. degree in Computer Science, Computer Engineering, Business, or another related field, is required.


* Working knowledge of the customer's business functions and operations and how those operations are supported by the Technology Organization, tools, and services as well as an understanding of how technology adds value to those organizations.


* Extensive knowledge of technology related disciplines, with a strong focus on end-user technologies and networking. The incumbent must be knowledgeable on currently relevant industry related products, techniques and trends.


* Attitude is critical; the incumbent must have a high degree of focus on quality and the business partner's technology experience.


* Must be willing to challenge the status quo for the betterment of the business and the services provided.


* Must have some knowledge of the budgeting process, fiscal management and how to appropriately estimate costs and plan for ongoing technology projects and maintenance. Must be familiar with basic budgetary principles and techniques and work with manager to establish and oversee both capital and operating budgets.


* Proven track record of achieving business results working with and through others.


* Must be a proven change leader, willing to drive cultural and behavioral change that will contribute to maturing and improving the overall effectiveness for using technology across Southern Company.


* Excellent analytical, problem solving, planning and project management skills.


* Strong organizational skills and attention to detail for self and others


* Ability to prioritize and deal with multiple priorities for multiple people


* Proven track record of achieving results individually, and working with others.


* Strong people skills that have resulted in successful working relationships with customers, peers, and internal and external business partners. Some experience as an effective evaluator and developer of human capital.


* Demonstrated leadership skills, including building a strong, results-oriented team, and performance management.


* Excellent written and verbal communication skills.


* Demonstrated critical, independent thinking; demonstrated ability to conceive and present creative solutions.


* Flexible, can work under stress with changing direction and with some supervision.


* Self-motivated, takes initiative, is proactive, and can remove obstacles for success.


* Exhibits "Our Values" in all business interactions.



MAJOR JOB RESPONSIBILITIES:

The Workplace Support Supervisor serves as the first leadership level interface to internal customers at various facilities across the Southern Company footprint. They are responsible for managing internal customer relationships within assigned responsibility to help ensure the Technology organization is providing the necessary support for the use of technology across the organization. They also help the business more effectively perform daily work and achieve business goals through the innovative use of technology. The incumbent is expected to stay abreast of and understand local business needs/changes, as well as help the team respond to the demands of those needs/changes while delivering results in a timely, cost effective, and efficient manner. With assistance of their manager, the Workplace Support Supervisor continuously evaluates demand and reprioritizes work based on changing business dynamics.

The incumbent provides direction to the Business Analysts and helps plan/respond to key business initiatives that will leverage technology to meet the customer's business needs. This position has knowledge of delivering end-user technology to the internal customers.

With the assistance of their manager, the incumbent may be asked to represent the Technology organization at leadership meetings & external forums. The Workplace Support Supervisor is the channel by which other areas of the Technology organization are kept abreast of any potential issues/needs required by the business unit. The Workplace Support Supervisor adequately and effectively communicates information to their peer groups, and when necessary, they are an advocate for the business partners they support.

The incumbent may be called on help coordinate and/or source state-wide initiatives and ensure continuity/standardization by sharing best practices and acting as a central point of communication.

The Workplace Support team is the face of the Technology organization to the business units. They will be responsible for ensuring their business partners are informed in advance about technology changes that may impact them. In many cases, Workplace Support team members will facilitate or coordinate technology implementations and changes.

The Workplace Support Supervisor assists in attracting, developing, retaining, & managing a diverse group of technical individual contributors. The incumbent will work with their manager during the hiring and termination processes. They will have direct responsibility for performance management, providing daily work direction, feedback, and coaching to their direct reports. They are also participate in workforce planning for their organization and assist with identifying and developing successors to their position.

The incumbent works with the Technology Organization Field Operations Storm Coordinator within their geographic area. In this capacity, the incumbent helps ensure Technology support is coordinated and provided to storm restoration efforts as needed. This may include restoration of communications facilities/equipment that enables the electrical grid to be operated and controlled as well as the temporary set-up of building/locations that require networks, computers, printers, and phones throughout the restoration period. The Workplace Support Supervisor supports the fleet of mobile technology trailers used in storm support within their geographic footprint.

Budgetary input and monitoring is a vital element of the Workplace Support Supervisor role. The incumbent works with their manager to develop and monitor the budget for their respective area, ensuring financial accountability for project work and initiatives needed for their internal customers. To ensure transparency, the Workplace Support Supervisor is responsible for communicating and explaining the cost for the technology products and services delivered to internal customers throughout their area of responsibility.

#LI

Job Field: Information Technology

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): No

Work Location(s):

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: SCS2008236