Workday HRIS Senior Analyst
Dallas, TX

Job Description

The Sr. Systems Analyst, People Technology and Analytics will provide support, research, analysis, and maintenance of Ryan People systems, including Workday Human Capital Management (HCM), Achievers (Employee Recognition system), RyanMATTERS (Compliance Portal system), RyanInnovates (Soapbox system), Workday Learning (learning management system), as well as other downstream systems that integrate with these systems.

They will interact with all levels of the enterprise to include but not limited to other People and cross functional departments and teams to implement, support, and maintain People systems data. This role will also serve as one of the primary contacts for scheduled reports, ad-hoc reporting requests and projects and overall support related to People systems data.

Duties and Responsibilities:

* Collaborate with People Technology team to support workload, ensuring high impact and high priority issues are handled in a timely manner.
* Primary responsibility for ongoing weekly, monthly, annual, operational, market survey and compliance related and ad-hoc reporting of People metrics across the organization.
* Report writer in Workday and other systems administered by the People Analytics department. Develop and manage standard and custom reports for ongoing internal client needs.
* Maintain data integrity in all People systems by writing and running reports, analyzing data, and processing appropriate changes.
* Review and manage Workday system data change requests through the WorkdayHR mailbox and process corrections within the HCM system. Explain reasoning behind processes performed by users to help their understanding.
* Troubleshoot customer and system issues including error messages, log-in difficulties, access denials, data issues, and process and integration failures in HR Systems. Troubleshoot system errors, both back-end and front-end. (Comprising at least 75% of daily job tasks.)
* Maintain and support Workday enterprise-wide account security, organizational structures, business processes, tasks, notifications, system enhancements and provide data entry support.
* Administer and support other systems managed by People Technology team; Achievers (RyanPRIDE), RyanMATTERS and RyanInnovates systems - this will include supporting internal client requests, systems releases and updates and working with vendors as needed on support and update tasks.
* Assist with implementation and deployment of Workday Learning system in collaboration with the Learning and People Technology teams.
* Provide support for trouble shooting People system integrations and coordinate with the cross functional SMEs, vendors and Senior Systems Analyst to resolve integration issues.
* Set-up and modify Workday configuration as-needed or requested; audit system configuration and processes.
* Identify opportunities to reduce cycle times and increase reporting efficiencies.
* Develop and maintain a set of standard system queries and reports to be scheduled or run on-demand by People Technology team for internal clients, suggest new reports as needed, assure accuracy of all delivered data, and develop ad hoc reports for specific data as needed.
* Must demonstrate exceptional organizational and analytical skills, close attention to detail, and strong problem solving skills to determine root causes of technical problems with the ability to document effectively, escalate appropriately, and resolve issues in a timely manner.
* Must be able to clearly articulate technical procedures in written documents and provide clear verbal explanation of procedures and end-user documentation.
* Must be flexible to business needs, sometimes working overtime and occasional weekends to complete special projects.
* Performs other duties as assigned.

Education and Experience:

Bachelor's degree required with three to five years of related experience, including significant exposure to HR systems and data analysis and reporting. Workday experience is a must. Must have a solid understanding of HR data and processes, and experience working with database tools. Must have strong organizational, interpersonal, and communication skills.

Computer Skills:

To perform this job successfully, an individual should have intermediate knowledge of Microsoft® Word, Excel, Access, PowerPoint, HRIS, Applicant Tracking System (ATS), Outlook, and Internet navigation and research.

Certificates and Licenses:

Valid driver's license required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:Standard indoor office environment.

* Long periods of sitting while working at computer.
* Occasional long periods of standing.
* Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability