Windows Support Engineer
New York, NY

Job Description

Windows Support Engineer

REF#: 34292

CBS BUSINESS UNIT: CBS Corporate

JOB TYPE: Full-Time Staff

JOB SCHEDULE: Full-Time

JOB LOCATION: New York, NY

ABOUT US:

CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world's largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company's operations span virtually every field of media and entertainment, including cable, publishing, local TV, film and interactive. CBS' businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Network 10 Australia, CBS Television Studios, CBS Global Distribution Group, CBS Consumer Products, CBS Home Entertainment, CBS Interactive, CBS Sports Network, CBS Films, Showtime Networks, Pop, Smithsonian Networks, Simon & Schuster, CBS Television Stations and CBS Experiences.

DESCRIPTION:

The Technical Engineer, Client Services & Support provides operational and long term support for divisions in CBS. Responsibilities include 1st, 2nd, and 3rd level support across multiple platforms, topologies and environments. In addition, Technical Engineers also provide solutions for CBS divisions when a business problems or process requires it.

ESSENTIAL RESPONSIBILITIES:

* Provide operational support for CBS Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support


* Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.


* Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Responsibilities may include but not limited to:


* Server Support, Backup Operations, Vendor Management, Application Support and Maintenance, Infrastructure Support and Enhancements


* Serve as a point of contact as subject matter experts on technology, processes or procedures in Client Services


* Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations.


* Provides remote office and after hours support for multiple locations. Performs after hours and weekend support, systems installation and maintenance as required.


* Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications.


* Partner with Windows Engineers to support the Windows, VMware, SCCM environment including activities such as provisioning, maintenance, and troubleshooting for specific location.


* Install security patches, functional patches, and version upgrades


* Provide onsite first level support for the Network Operations team and assist with cabling, patching and testing as necessary.


* Resolve incidents and requests within SLA


* Support will be a mix of Windows and OSX devices


* Assist End User Design & Engineering in testing and keeping production images up to date.


* Seen as subject matter expert and will mentor desktop technicians


* Travel locally between multiple CBS supported locations when needed.


* Ability to lift and carry 50+ pounds of equipment.



QUALIFICATIONS:

Required:

* Minimum six (6) years IT experience supporting end users systems.


* Strong Analytical and Decision making skills with a limited amount of information


* Excellent communication skills, both written and oral.


* Strong knowledge of all workstation operating systems


* Strong knowledge of technology such as: network topologies, server administration, etc.


* Strong working knowledge of current Windows Server operating systems.


* Strong knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc).


* Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc).


* Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines.


* Experience with Anti-Virus, Encryption Applications


* Experience with Enterprise Management Tools (LanDesk, SCCM, Casper, etc.)


* Familiar with LANDesk


* Familiar with ServiceNow ticketing system


* Undergraduate degree in a computer science related field or equivalent work experience required.


* Preferred:



EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled