Voice/Video Operations Engineer
Mclean, VA

Job Description

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE-and make a difference with us.

We are looking for a voice and video services technician that can join our Unified Communications and Collaboration Services team and will help us advance our efforts to modernize and sustain our collaborative communications technology service offering. The ideal candidate will have a combination of skills that are relevant to voice and video telephony, professional audio/visual electronics, instant messaging and presence to service the MITRE workforce. Our dynamic team is seeking to update and enhance the user experience utilizing solutions from the leading manufacturers in pro AV and unified communications. This candidate will be a key contributor in supporting the organization with integrating this technology into our business workflow and maintaining our communication systems and devices.

Key Functions:

* Providing technical support for corporate meetings and events to include equipment setup and teardown, system monitoring and recording.
* Executing device moves/adds/changes to voice and video endpoints using cisco and avaya telephony administration platforms.
* Deploying, troubleshooting, and maintaining standards based video conference systems to include Polycom HDX and Group series endpoints and cisco and polycom video infrastructure
* Deploying and maintaining integrated conference room systems using technology from manufacturers such as: Cisco, Polycom, Biamp, Crestron, Extron, and AMX.

Required Skills:

General knowledge of corporate AV systems and components.

General knowledge of products and services in a typical unified communications environment.

General knowledge of standards based video conferencing endpoints and infrastructure.

Strong verbal and written communication skills.

BS with 2 years of related experience

Preferred Skills:

AVIXA CTS

BS with 5 years of related experience