Visual Design Manager
New York, NY

Job Description

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Visual Design Manager

There's a revolution happening at Capital One Bank. By embracing design and technology, we're transforming our company and we need your help to craft and amplify our story.

We are looking for a creative visionary…a boundary-pushing, visual ninja that can help rally a diverse group of designers, product owners, technologists, and executives around a compelling vision of where we're going.

As a manager-level designer, you will help build the brand and experience vision, working on the most dynamic range of projects imaginable, supporting leadership and providing visual guidance across one of consumer bank's largest teams.

You will, at one time, be working with one of your product teams on design of the in-app native mobile banking experience. At other times, you will be working with the marketing and physical experience teams to design touch-screen interactives for branches and cafes. And at other times, you will be helping to craft the story of the future of digital banking through animated storyboards, short films and pitch decks intended for an executive audience.

Who You Are:

* The Consummate Designer:You're the type of person that wants to redesign everything you see with the intent to make it better, more clear, easy to understand and engaging. But you also know when its time to stop tweaking and get the work in front of customers


* A Champion of Collaboration: You lead without ego. You are a team player that knows how to get it done whether by rolling up your sleeves, sharing in the work or by delegating to and leading others


* A Mindful Master: You are someone who brings their whole self to work and a partner who cares genuinely about the health and wellness of your teammates. You are the embodiment of life/work balance


* A Natural Storyteller: Can you pull a compelling story out of a series of charts? Can you easily weave the consumer / user experience into the story? Are you able to think at multiple levels for various audience styles?


* A Person of Action: You work well under pressure, if needed. Rather than buckling under it, you thrive and produce your best work under a tight deadline


* A Self Manager:You pride yourself on being self-directed, excelling in time management, organization, and prioritization


* A Clear Thinker: You are able to move fluently between high-level narratives and foundational data to quickly build context



Responsibilities:

* Collaborate effectively with partners including designers, researchers, engineering, product management, marketing, executives and others


* Work closely with development teams to ensure that design are implemented to specifications


* Continuously listening and understanding the needs to communicate ideas and data effectively


* Assist Product and Design Leaders in developing a plan and presentation for support and consensus among a broad audience


* Apply conceptual thinking to create world-class digital services across multiple platforms, bringing together user needs, business goals and technical realities


* Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, scenarios and user flows


* Conceptualize and test ideas using rapid prototyping methods, ranging from paper sketching to digital prototyping


* Create storyboards, mood boards, iconography, and direction for photography, videos, animations and illustrations


* Design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and validate design concepts


* Demonstrate presentation design skills by creating clear compelling stories from technical information and business analytics utilizing Google Slides, Keynote and/or PowerPoint tools.


* Translate concepts into designs that illustrate simplicity despite system or organizational complexity


* Transform complex data into immediately intuitive data visualizations


* Occasionally turn around top-quality work on an abbreviated timeline


* Participate in and contribute to pre-, mid-, and post-project reviews



Ideal Candidate Will Have:

* Portfolio/Samples of work to display your ability to visually communicate


* Ability to balance brand, communication and business objectives and priorities



Basic Qualifications:

* At least 5 years of brand development and multichannel marketing experience


* At least 5 years of Data visualization experience


* At least 5 years of experience with Sketch, Invision and Adobe Creative Suite: Photoshop, Illustrator, InDesign


* At least 3 years of experience within Google Slides, Keynote and PowerPoint



Preferred Qualifications:

* 8+ years of agency environment work experience


* Video Production Skills


* Awareness and Understanding of Business Analytics fundamentals


* A solid understanding of design, copy, multimedia, native mobile and web best practices/guidelines


* Narrative storytelling abilities that can weave strategic narratives and unassailable data together into a compelling story


* Exceptional written and verbal communication skills and the ability to communicate clearly and effectively with team members at all levels.



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.