Cognizant Technology Solutions is seeking for "Visual Basic Developer"; this resource should have strong experience in Visual Basic, Stakeholder Management, Service Management Who could join in our team of IT professionals in a permanent role If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!
Role: Visual Basic Developer
Location: Boston, MA
Developer Science / Engineering Graduate.Resolve unknown incidents and adhoc requests, handle operational changes and functional enhancement requests, participate in identifying problems, perform root cause analysis, contribute to knowledge base and participate in activities like Release acceptance and application Continuity Support WITH the objective of providing end of term (Quarter / Year) Support to the project WITHIN THE LIMITS OF pre-defined corporate guidelines."Stakeholder Management: - Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact. Service Management: - Manage tickets and tasks escalated by the Level 1 team (Service Operations analyst) and also handle Customer requests assigned by the Lead - Escalate tickets that require external intervention - Alert Leads for tickets where there can be a potential SLA breach - Ensure quality
Cognizant is a provider of information technology, consulting, and business process outsourcing services.