Unified Communications Engineer
El Segundo, CA

Job Description

Requisition ID: 43301

All Locations: El Segundo, CA (California)

A trusted partner. A national resource. A leader in national security space. We are THE Aerospace Corporation. A team that takes pride in our readiness to solve some of the most complex technical challenges in existence. With challenges spanning government to commercial, you'll have the unique opportunity to work on projects that are literally evolving our nation's space and launch capabilities. We all share a common passion and aspiration - to serve a mission much bigger than ourselves. When you join our team, you'll be part of a rare collection of thought leaders and game-changing innovators. Are you ready to launch your career?

Responsibilities

The Unified Communications Engineer will be responsible for leading all phases of implementing complex enterprise voice and video solutions. Establishes requirements, balancing capability with security. Performs tradeoff analyses between alternatives. Cognizant of best practices in routing and switching, unified communications, video, and information security. Plans upgrade and migration paths for existing voice and video solutions. Establishes and enforces system policies, standards and procedures. Responsible for configuration, monitoring and continuous improvement of enterprise systems. Demonstrates behavior that is consistent with the company's values of Dedication to Mission Success, Technical Excellence, Commitment to Our People, Integrity and Objectivity.

Key Functions

* Lead and/or support voice, and video projects to support new initiatives, capacity, life-cycle management, upgrades, new products and/or features, and integration
* Provide technical leadership for core voice and video services
* Establish and maintain network analysis and monitoring tools; including fine tuning, health monitoring, and alerting
* Create and maintain documentation for network, voice, and video systems
* Optimize stability, availability, reliability, and performance of network, voice, and video services
* Coordinates and communicates ongoing tasks with other teams for infrastructure updates, and customer notifications
* Interfaces with user community to understand needs and designs and implements solutions to accommodate them
* Collaborates with other infrastructure teams in the architecture governance process. Provides technical guidance to project team areas as appropriate
* Tracks industry trends, conducts research, and maintains knowledge of new technologies to provide the organization with optimal solutions
* Responsible for planning and implementing new features and services
* May work on Cisco and Avaya Call Managers, Cisco Unity Connection, Cisco Contact Center Express, Skype, Cisco Emergency Responder (E-911), TelePresence Management Suite, VCS, Expressway, Skype for Business

Qualifications

Required for Unified Communications Engineer Level III

* Bachelor's degree
* 5 or more years of relevant experience with architecture and design of Cisco Unified Communications applications and infrastructure (CUCM, CUC, etc)
* Ability to obtain a Secret clearance. This is issued by the US government. A US Citizenship is required

Required for Unified Communications Engineer Level IV

* Bachelor's degree
* 10 or more years of relevant experience leading architecture and design for Cisco Unified Communications applications and infrastructure projects (CUCM, CUC, etc)
* Ability to obtain a Secret clearance. This is issued by the US government. A US Citizenship is required

Preferred

* Cisco certification : CCNP, OR CCIE
* Experience with Cisco Telepresence video solutions
* Experience with Voice Gateways: MCGP, SIP, H.323, SCCP
* Experience with Border Element, Media Resources, SRST/SRVC
* Experience with Cisco Unified Contact Center
* Experience with Cisco Emergency Responder (E-911)
* Experience with Skype audio and video conferencing solutions
* Must work well in a team environment
* Must be detail oriented
* Ability to prioritize tasks and projects
* Must possess strong organizational skills
* Ability to handle multiple priorities and projects at one time
* Effective interpersonal skills to coordinate efforts and work with other internal and external organizations
* Demonstrated flexibility and ability to adapt to changing organizational needs
* Strong written and oral communication skills
* Customer service orientation
* Ability to work under minimal supervision, to self-initiate activities, and to work within timelines
* Must possess time management and project management skills
* Experience working with Cisco routers and switches

Transcript Requirement

None