Treasury Management Operations Specialist
Richardson, TX

Job Description

We're looking for dynamic, talented people who embody our promise to the customers we serve as well as to one another. With our thriving company culture and great benefits and perks, our employees love to call LegacyTexas home - so will you.

This position is responsible for implementation, support and training for all Treasury Management products and services including, but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Enhanced Account Analysis, Sweep Accounts and Lockbox.

PRIMARY DUTIES & RESPONSIBILITIES:

* Provide exceptional service to internal and external customers.
* Conduct all facets of product and service implementations, modification and deletions, including but not limited to, reviewing documents for accuracy and completeness, entering data into all affected systems, auditing input, completing daily audit and scanning documents into Synergy, accurately and according to procedure.
* Provide support for all Treasury Management products and services; including, but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Enhanced Account Analysis, Sweep Accounts and Lockbox.
* Provide installation, support and training to clients for all Treasury Management products and services over the phone, remotely using web conferencing software and as needed, in person.
* Assist clients with file format setup and support for ACH, Wires and Positive Pay.
* Answer incoming calls and respond to requests received by phone and email from Clients, and internal Bank personnel.
* Develop and maintain a collaborative relationship with other Bank departments.
* Complete research and documents for Client Annual Reviews
* Perform permanent and temporary ACH, RDC and Wire limit increases adhering to procedures
* Ensure compliance with Bank policy and procedure, Federal Regulation and NACHA Rules.
* Maintain a working knowledge of all implementation functions.
* Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
* Perform other duties as assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to withstand moderate physical activity throughout the work day (standing, walking, reaching)
* Ability to sit for extended periods of time
* Ability to lift or move up to 25 pounds on occasion
* Ability to work overtime when required to meet deadlines
* Work environment -The noise level is usually low to moderate.

SUPERVISORY RESPONSIBILITY:

* This role has no supervisory responsibilities

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, & SKILLS):

* Bachelor's degree in Business or related degree, equivalent work experience or combination of both.
* General knowledge of Bank or Treasury Management products and services preferred.
* Strong organizational and interpersonal skills.
* Demonstrated ability to break down problems, investigate root causes and identify timely resolutions.
* Demonstrated ability to learn new processes and to adapt and thrive in a fast paced, changing environment.
* Ability to maintain attention on the matter at hand with frequent interruptions during the day.
* Proficient PC skills including familiarity with browsers, experience with Microsoft Office, especially Excel and Word, and proficiency at keyboarding.
* Comfort with troubleshooting technical issues.
* Ability to effectively present information in one-on-one and small group situations, to clients and other employees in the organization.
* Ability to work flexible hours.
* Strong attention to detail.
* Self-starter.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

LegacyTexas is committed to diversity and inclusion and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Drug Free worker environment