Teradata Production Support Analyst
Dallas, TX

Job Description

* Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
* Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
* Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
* Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
* Resolves less complex issues.
* Consults with end users to determine optimal configuration of equipment and applications.
* Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors.
* Exercises judgment within defined procedures and practices to determine appropriate action.
* Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
* Need to support the applications 24/7.
* Need to interact with key stakeholders for deliverables.
* Need to resolve the incidents as per SLA.