Telecom Technician- Associate
Boston, MA

Job Description

Location: Boston, MA

Telecom Technician Associate

With more than 117 years of technology innovation, a global team of 100,000, and 64,000+ technology patents, NEC is in the business of providing solutions that focus on safety, security, operational efficiency - enabling people to live brighter, more enriched lives. We call this orchestrating a brighter world.

Summary -

The Telecom Technician Associate is responsible for performing basic installation, maintenance, and change order services at customer locations on NEC systems, applications, and associated equipment. Escalates unresolved issues as appropriate.

Essential Duties and Responsibilities -

80% Perform basic installation services on NEC systems, applications, and associated equipment at customer locations. Perform basic maintenance services on NEC systems, applications, and associated equipment at customer locations. Perform change order services on NEC systems, applications, and associated equipment at customer locations. Perform basic troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.

10% Provide assistance to other technical resources on projects, installations, and change orders, as directed.

5% Perform basic pre-sales/pre-order site surveys at customer locations.

5% Additional duties as required. Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

Prerequisites -

Education: High School diploma required. Some college-level technical IT/Telecommunications) or Business coursework, or experience working in a similar environment, preferred.

Experience: Minimum two years of related experience, or equivalent combination of education and experience.

Certifications, Licenses, etc: Industry certifications (Networking, PC-Related, Microsoft) or certifications on NEC or other communications systems equipment preferred. Must have a valid driver's license for principal state of employment.

Specialized Knowledge and Skills -

Language Skills: Excellent writing and verbal communication skills, plus excellent presentation skills mandatory. Ability to read, write, and speak excellent business English clearly and effectively is mandatory.

Mathematical Skills:

Reasoning Skills: Detail-oriented; ability to think methodically.

Computer and/or Technical Skills: Working knowledge of personal computer hardware, Windows and Linux operating systems, standard office, web browsing, communications, and diagnostic applications mandatory. Organizational Skills: Ability to effectively manage time and multiple assignments to meet customer and company requirements and deadlines. Networking Skills: Basic understanding of IP networking, Microsoft networking, and Voice-Over-IP preferred. Tools and Equipment: Ability to use standard telecommunications hand tools, electronic tools, and test equipment.

Work Environment and Physical Demands -

General Work Environment: IT work environment

Noise: Moderate noise level.

Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift. Ability to lift up to 50 pounds individually, more with proper equipment and assistance.

Visual: Clear

Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with telecommunications/networking industry.

Travel: Daily local travel within assigned area. May be required to work outside of assigned area or region, as required.

Supervisory Responsibility, if any:

This position has no supervisory responsibilities.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

Nearest Major Market: Boston

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