Telecom Services Engineer (VOIP, SIP, GPON)
Burbank, CA

Job Description

Job Description

The Telecom Services Manager is responsible for supporting the 24/7/365Telecom Guest Support team with the day-to-day operations, supporting and maintaining Disney service standards for Resorts and Parks applications. We're looking for a technical manager with hands on experience with current Avaya solutions such as Avaya CM, Cloud Contact Centers, Avaya SBC, Avaya Session/System Manager. You will be joining Design & Engineering Operations Management team that oversea a plethora of applications, contact centers, mobility services and system design and configurations from various stakeholders.

This position will report into a Manager, Operations & Support who then reports into the Director of Telecom Services. Responsibilities will also include the design and support of WDW voice solutions project design, documentation, management, testing, validation and implementation for all voice projects. This position works with different business units and vendors to ensure Disney standards to integrate and support new and existing voice designs (Avaya CM, AAM, and Cisco CUCM).

Job Type

Full Time

Segment

Parks, Experiences and Products

Category

Technology

Basic Qualifications

* Minimum of 5 years' of experience in current Avaya solutions
* Proven knowledge of LAN/WAN/WLAN networks
* Knowledge of GPON based VoIP solution or similar VoIP environment
* Demonstrated strong analytical skills for timely reporting metrics.
* Willingness to work weekends and after hours as required by customer and business demand
* Demonstrated strong organizational skills with attention to detail
* Demonstrated strong skills with MS Visio and MS Project
* Demonstrated problem solving and decision making skills
* Demonstrated problem solving skills, as well as continuous improvement process skills
* Demonstrated strong networking skills with current/recent certification from Avaya or Cisco
* Demonstrated strong facilitation and presentation skills
* Demonstrated strong project management skills
* Demonstrated strong negotiating and influencing abilities
*

Business

Parks, Experiences and Products

Required Education

* Bachelor's degree in Business or Technology or equivalent work experience

Preferred Qualifications

* 3-5years of leadership experience within a technical team.
* Master's degree in Business or Technology or equivalent work experience
* Current Avaya CM Certification or Cisco network certification

Postal Code

91506

Job Description

The Telecom Services Manager is responsible for supporting the 24/7/365Telecom Guest Support team with the day-to-day operations, supporting and maintaining Disney service standards for Resorts and Parks applications. We're looking for a technical manager with hands on experience with current Avaya solutions such as Avaya CM, Cloud Contact Centers, Avaya SBC, Avaya Session/System Manager. You will be joining Design & Engineering Operations Management team that oversea a plethora of applications, contact centers, mobility services and system design and configurations from various stakeholders.

This position will report into a Manager, Operations & Support who then reports into the Director of Telecom Services. Responsibilities will also include the design and support of WDW voice solutions project design, documentation, management, testing, validation and implementation for all voice projects. This position works with different business units and vendors to ensure Disney standards to integrate and support new and existing voice designs (Avaya CM, AAM, and Cisco CUCM).

Basic Qualifications

* Minimum of 5 years' of experience in current Avaya solutions
* Proven knowledge of LAN/WAN/WLAN networks
* Knowledge of GPON based VoIP solution or similar VoIP environment
* Demonstrated strong analytical skills for timely reporting metrics.
* Willingness to work weekends and after hours as required by customer and business demand
* Demonstrated strong organizational skills with attention to detail
* Demonstrated strong skills with MS Visio and MS Project
* Demonstrated problem solving and decision making skills
* Demonstrated problem solving skills, as well as continuous improvement process skills
* Demonstrated strong networking skills with current/recent certification from Avaya or Cisco
* Demonstrated strong facilitation and presentation skills
* Demonstrated strong project management skills
* Demonstrated strong negotiating and influencing abilities
*

Required Education

* Bachelor's degree in Business or Technology or equivalent work experience

Preferred Qualifications

* 3-5years of leadership experience within a technical team.
* Master's degree in Business or Technology or equivalent work experience
* Current Avaya CM Certification or Cisco network certification