Telecom Field Support
Plano, TX

Job Description

Req ID: 50028

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Telecom Field Support to join our team in Plano, Texas (US-TX), United States (US).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provides responsive support for the company's HostedPBX server and voice messaging systems by recommending appropriate additions and changes to departments and instructing users in the use of equipment and utilization of system features and applications.

2. Help Practices and Regional leads prepare work orders to technical specifications for moves, adds, and changes of all voice needs, and coordinating with technicians to complete work order requests requiring installation, wiring, or other field work on a timely basis.

3. Help Physician's offices with telecommunications system needs by establishing call coverage paths, automatic call distribution groups (ACD), announcements, class of restriction (COR), class of service (COS), paging, and music-on-hold.

4. Assists with system administration of the voice system by serving as a technical resource for programming, alarm resolution, traffic reports, and system upgrades, developing and administering voice messaging programming procedures, providing end-user training, and producing and analyzing traffic reports.

5. Administer translations to the HostedPBX server related to voice messaging, ACD, and call flow by coordinating, and training Practices on major changes to their voice communication service involving ACD groups and situations requiring call vectoring, compiling traffic data from the HostedPBX server and voice messaging systems in order to provide accurate traffic reports to ACD group Practices, and educating clients through personal contact on the use of phone features and voice device considerations that best meet the Practices' needs.

6. Manages inventory and assures that Practices are accurately charged for telecommunications equipment and services derived from work orders and trouble tickets.

8. Ensure rapid response to telecommunication service calls by reviewing trouble calls, and reporting on the metrics to the appropriate management.

9. Understand and intermittently review vendor invoices and verifies charges are accurate.

11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and courses as required by Management.

12. Contributes to the overall success of the department by performing all other duties and responsibilities as assigned.

Basic Qualifications:

Minimum 3-5+ years of experience across customer service representation or field services

Customer service

Analytical

Problem Solving

Ability to train others

Documentation

Telcomm/VoIP knowledge

Travel: This position requires someone who can travel at least 70%. Preferred location is Plano, TX.

Degree: Bachelors in Computer Science or equivalent work experience

Nice to Have: (But not a must)

Healthcare experience

Network knowledge

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.