Technology Support Manager - Washington, DC or Austin, TX
Washington, DC

Job Description

Primary Responsibilities:

Work closely with clients to understand their support needs, service requirements, issues and suggestions
* Work closely with product development, sales, and support departments to communicate customer issues/ feedback and develop plans to implement changes, fixes, or improvements as identified
* Provide supervision and direction to the technical support team and encourage maximum performance levels against objectives
* Provide consistent training for support staff to ensure product knowledge and technical expertise meets customer demands
* Conduct regularly scheduled one/one employee meetings as well as staff meetings to provide coaching, address concerns, build relationships and increase opportunities for open communication with and among staff
* Identify improvement opportunities from customer survey results
* Facilitate escalations, conduct technical calls, and provide backup to support staff as necessary
* Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement
* Work with other managers to ensure operational consistency
* Deliver and exceed on all team performance targets



Required Qualifications:

* Bachelor's Degree
* 3 yrs of prior Customer Service Management/Supervisor experience OR 3 yrs of experience in a healthcare revenue cycle technology support role.
* Intermediate proficiency in MS Office (Word, Excel & Outlook) applications
* Available to work daytime standard office hours and function as an on-call resource when needed
* Excellent written and verbal communication skills

Preferred Qualifications:

* 3 years experience working in Healthcare Revenue Cycle
* Experience with hospital billing processes or software
* Familiarity with OSAM (software development lifecycle) processes

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:Revenue Cycle, Healthcare, IT, Information Technology, Help Desk Support, Customer Service Support, Call Center Support, Healthcare Payment Integrity, Healthcare billing and collections, Washington, DC, District of Columbia, Austin, TX, Texas