Technology Lead - US
Austin, TX

Job Description

Job Description

Infosys is seeking Operation Manger for projects in Austin, TX. This Incident Manager/Operation Manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents.

Wanted: Global navigators, to guide the world's largest enterprises' digital transformations

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Location for this position is Austin, TX. This position may require travel and or relocation.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Qualifications Basic

* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
* At least 4 years of experience with Information technology

Preferred

* Atleast 4 years of experience in IT Operations management /Production support
* Atleast 4 years of experience in ITIL service management skills
* Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions
* Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
* Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc.)
* Finance/Credit Card/Payment domain knowledge is preferred
* Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.
* Strong coordination skills with multiple stakeholders
* Leadership driving production issues to resolution.
* Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.
* Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.
* Analytical skills
* Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin