Technology Lead - US
Long Beach, CA

Job Description

Job Description

Infosys - Technology Lead - US - ICM, CVP, VXML applications

Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

Wanted: Global Innovators to Help Us Build Tomorrow's Enterprise

In the role of Technology Lead, you will be a technology professional adding value to a gamut of Software Development lifecycle stages. You will create detailed design artifacts like program specifications, design layouts; and independently develop and review code and contribute to the go-live plan. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Location for this position is Long Beach, CA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Qualifications

Basic

* Bachelor's degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education
* Minimum 5+ years of experience in contact center telephony

Preferred

* Good Knowledge in ICM Scripting and UCCE Configuration experience in production environment.
* Understanding of reporting and CTI applications.
* Must handle independently Cisco ICM Scripting Development Work, ICM Configuration and L3 Roles.
* Exposure in UCCE & CVP Trouble shooting.
* Good Knowledge in cisco CVP Call Flow development
* Experience in VXML, GrXML, Java, J2EE, ASR, Call Center Telephony and IVR development platforms such as Cisco
* Ability to assess and resolve complex problems with clean and intuitive designs
* Native-level fluency in American English
* Experience and desire to work in a Global delivery environment

About Us

Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity