Technology Analyst - US
Long Beach, CA

Job Description

Job Description

Infosys- Engineering - Technology Analyst - US - Cisco Analyst

Infosys is a global leader in next-generation digital services and consulting. We navigate our clients' digital transformations in 45 countries across the world. We do it by enabling enterprises with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Wanted: Global navigators, to guide the world's largest enterprises' digital transformations

In the role of Technology Analyst, you will be a technology professional adding value to a gamut of Software Development lifecycle stages. You will create detailed design artifacts like program specifications, test plans; and independently develop and review code and contribute to the go-live plan. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Location for this position is Long Beach , CA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Qualifications Basic

* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
* At least 2 years of experience with contact center telephony on CISCO platform

Preferred

* Good Knowledge in ICM Scripting and UCCE Configuration experience in production environment.
* Understanding of reporting and CTI applications.
* Must handle independently Cisco ICM Scripting Development Work, ICM Configuration and L3 Roles.
* Exposure in UCCE & CVP Trouble shooting.
* Good Knowledge in cisco CVP Call Flow development
* Experience in VXML, GrXML, Java, J2EE, ASR, Call Center Telephony and IVR development platforms such as Cisco
* Ability to assess and resolve complex problems with clean and intuitive designs
* Native-level fluency in American English
* Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin