Technical Writer I
Carrollton, TX

Job Description

POSITION SUMMARY:

Under moderate supervision of the Manager of Change Governance, responsible for designing and developing software development lifecycle deliverables, user guides, training materials, web-based materials and other information products intended to ensure compliance with all division, corporate and government regulatory requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Creates complex software development lifecycle deliverables, procedures, user-oriented informational products and training documentation as assigned.

2. Learns applicable computer systems and business processes for each project.

3. Completes assigned tasks within defined timeframe to ensure project is delivered within appropriate schedule and budget constraints; prepares status reports for project team and sponsors.

4. Understands the technical scope and objectives of the documentation project; assists the customer in defining expectations; anticipates and consistently meets/exceeds objectives.

5. Works closely with business owners and user community to clarify information and improve documentation deliverables.

6. Responsible for independently managing assigned projects from request through publication including a project plan.

7. Acts as a trouble-shooter for documentation tools.

8. Adheres to and assists in the development of standards and procedures for project reporting and documentation.

9. Assists in the creation of new processes and technologies within the department.

10. Performs related duties as assigned.

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of two (2) years' directly related and progressively responsible experience. Demonstrated experience writing business policies and procedures.

1. Excellent writing skills to include a firm grasp of the technical aspects of writing and a stylish and creative approach to the materials

2. A clear understanding of documentation concepts and the ability to apply those concepts in a practical fashion

3. Familiarity with various authoring tools for documentation and the ability to readily learn new tools and technologies

4. Knowledge of design methodologies for information products; basic understanding of development methodologies for computer systems

5. Excellent project management skills; ability to multitask among various projects and platforms

6. Ability to pursue new ideas and demonstrate creativity and innovation

7. Understanding of usability/quality principles and the ability to provide strong advocacy of customer documentation needs and requirements

8. Technical experience and training sufficient to quickly gain a strong understanding of complex customer applications and the IT environment in which they reside

9. Good analytical, problem solving and interpersonal skills; effective team player

10. Strong customer service skills

11. Strong organizational skills; attention to detail; ability to prioritize work load and meet deadlines