Technical Support Specialist (Contract Role
New York City, NY

Job Description

Technical Support Specialist (Contract Role) - New York, NY

We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers.

Responsibilities:

The Technical Support Specialist role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the service desk team, and business leaders.

* Provide high level of customer service
* Provide phone and deskside support to end users across the globe
* Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary
* Take ownership of issue\request through resolution or escalation
* Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
* Perform hardware and software setup, configuration, and testing per current standards and approved procedures
* Help create and maintain system support documentation

Qualifications:

* 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
* Strong interpersonal skills and thoughtful and effective communicator
* Excellent analytical and problem solving skills
* Excellent time management and organization skills
* Strong written and oral communication skills
* Strong experience and understanding of Office\O365
* Experienced in working with Service-Now platform preferred but not necessary
* Experienced in working with Okta preferred but not necessary
* Bachelor's degree in computer science, computer information systems, or related field preferred.

Company Insights:

* State-of-the-art office
* Medical, dental, vision
* FSA (Health & dependent care)
* Life & disability insurance
* 401(k)
* Flexible PTO and work arrangements
* Casual work environment
* Gym on site
* Tuition reimbursement & professional training

About Cision:

Cision is a leading global media intelligence company, serving the complete workflow of today's communication professionals. Offering the industry's most comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, Asia, Latin America and Australia. For more information, visit www.cision.com or follow @Cision on Twitter.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

EEO/AA employer M/F/D/V, 41 CFR 60-1.4