Job Directory Technical Support Specialist - (41520)

Technical Support Specialist - (41520)
Carrollton, TX

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Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Technical Support Specialist

Job Purpose:

This position will provide day to day technical support to employees for both manufacturing and personal hardware/software. They will ensure that all IT systems are fully functional and secure. This position will also be the liaison between the business and the rest of the IT infrastructure to alleviate any issues that may arise as they related to information technology systems and software.

Nature of Duties/Responsibilities:

* Responsible for supporting office and production systems
* Maintain a high level of customer credibility by providing customer service response and following through on that response
* Provides on-call customer support, as scheduled by manager
* Installs, configures and troubleshoots laptops and workstations
* Ability to troubleshoot network issues
* Proactively works at identifying and resolving potential or recurring client issues
* Reports all potentially systemic problems to Management
* Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

Education and Experience

* Associate's Degree or equivalent
* 2+ years experience in IT related jobs
* Required technical skills include:
* Intermediate Networking knowledge and skills including, but not limited to:
* Ethernet physical layer connectivity analysis
* basic TCP/IP protocol setup and troubleshooting skills
* network interface card setup and connectivity analysis

* Knowledge of Windows XP, Windows 7 and Windows 10
* Knowledge of Office (1997, 2003, 2007, and 2010)

* Excellent communication and teamwork skills to interact with and meet the needs of internal customers
* Ability to work based on goals and ticketing system to deliver on-time resolutions
* Ability to be a team player in large deployment projects
* Abilit to work in fast-paced, high-demand environment

EEO Employer Vets/Disabled

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