Technical Support Engineer, PeopleSoft
Dallas, TX

Job Description

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Technical Support Engineer, PeopleSoft. This is a remote role that can be based anywhere in the US.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary

The role of the Technical Support Engineer, PeopleSoft is to provide exceptional remote-based support for mission-critical PeopleSoft applications as part of our global Client support team. The position is responsible for researching, troubleshooting, and supporting multiple technologies for our global Clients who use PeopleSoft PeopleTools versions 7.5x - 8.57. A Technical Support Engineer must exhibit the expertise and skills necessary to diagnose serious issues and then determine a resolution path for such issues in complex, integrated, and highly-configured environments. The ideal candidate needs to be self-motivated and work well in an unsupervised remote environment.

Essential Duties & Responsibilities

* Build deep relationships with Primary Support Engineers and Clients
* Support clients with deep knowledge in the archtechural components and system administation of their PeopleSoft system
* Collaborate with team members in a virtual team environment to extend experience to different Client situations

Qualifications/Skills/Experience

Minimal Qualifications

Location

* Remote, US

Education

* Bachelor or Master's Degree in Computer Science or related field, or equivalent experience

Experience

* Minimum of 12 years relevant experience, with at least 10 years of PeopleSoft system administration experience
* Technical expertise in multiple and varied components of the PeopleSoft architecture, such as WebLogic Server, Tuxedo, Java, load balancers, etc. (Knowledge of other common appliances, such as WAF, RPS, etc. is desireable)
* Knowledge of maintenance/patching mechanics for multiple layers of the infastructure
* Familiarity with administrative tools neccessary to administer the database, WLS, etc.
* Performance tuning experience
* Previous experience working exclusively in a remote environment

Skills

* Excellent interpersonal, presentation, and communication skills - verbal & written
* Passionate focus on Client support and the ability to build long term, successful working relationships with Clients and Primary Support Engineers
* Superb trouble-shooting skills and tenacity in problem solving
* Strong knowledge of key application functionality, tables and relationships
* Attention to detail and the ability to learn quickly
* Dedication to Client satisfaction
* Demonstrated ability to work independently and a lead a team
* Ability to work calmly and professionally in high pressure situations
* The ability to work remotely from a home based office in a virtual environment

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

* Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
* No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
* Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
* We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
* All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

* Trading on Nasdaq: RMNI
* Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
* 47 consecutive quarters of sequential revenue growth
* 2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

* Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
* Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America's fastest-growing private companies with three-year revenue growth of 172%
* Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
* Received 7 Golden Bridge awards including Technology Company of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.