Technical Support Engineer
New York, NY

Job Description

Job Description

Disney Theatrical Group is looking for an enthusiastic Technical Support Engineer to join DTG Information Technology team. This position will focus on providing IT support to DTG's productions domestically and internationally, as well as supporting approximately 200 employees. Applicants with live entertainment experience are greatly encouraged to apply.

Job Type

Full Time

Segment

Studio Entertainment

Additional Information

DTP is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, ability, and sexual orientation.

Category

Technology

Basic Qualifications

* 5-10 years' experience in providing IT support to executives and/or live production environments.
* Understand business operations to strategically deploy technical solutions
* Excellent interpersonal and communication skills
* Ability to learn new technologies quickly and with minimal guidance
* Thrives on technical challenges and takes pride in solving them
* Previous experience overseeing exec support or production environment
* Experience with documenting workflows and networks
* Capable of following and composing process and procedure documentation
* Superior customer service focus as well as strong written and verbal communication skills.
* Experience with Cisco LAN/WAN networking including wireless networks
* Experience with video conferencing hardware and software (Polycom, BlueJeans, etc.)
* Fundamental understanding of routing and switching
* 6+ years' experience supporting users on Macintosh OS X and higher; Strong Mac skills
* 6+ years' experience supporting users in a Microsoft Windows 10+ environment
* Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator, Acrobat
* Problem solving/decision making skills including conflict and first call resolution.
* Knowledge of AD and Exchange management
* Familiarity with security protocols and practices
* Prior experience in a live entertainment or theatre production environment strongly preferred
* Knowledge of SQL, FileMaker Pro, and other database tools
* Knowledge of basic command line tools (SSH, scp, rsync, etc)
* Knowledge of SCCM and Casper
* Strong vendor management skills
* Undergraduate degree or equivalent work experience

Additional Requirements:

* Weekly working schedule Tuesday to Saturday. Flexibility to work weekends and out of office hours when needed.
* Ability to lift 35-60 lbs, primarily computer equipment from floor to desk

Business

Disney Theatrical Group

Required Education

* Undergraduate degree or equivalent work experience

Postal Code

10036

Responsibilities

* Provide critical desktop and network support to Broadway and US Touring shows
* Support wired and wireless networks for Broadway shows and DTG offices working closely with administrative staff, production crew, cast, merchandise teams and theatrical vendors
* SME for Technical Services provided to Disney Theatrical Group encompassing intimate knowledge of various groups as well as an understanding of applications used and specialized workflows
* Design, build and support temporary networks during Productions' tech periods in a variety of locations around the world
* Work with presenting partners to ensure all technical aspects of DTG's tours are upheld
* Partner with key Enterprise IT teams to ensure that security alerts, remediation efforts, downtimes (both emergency and planned), patch installations, new equipment installations, etc. will be effectively handled
* Perform hands-on repair of equipment and maintenance/installation of infrastructure
* Maintain and update images of MacOS and Windows computers
* Provide Level 2 coverage on in-house help desk and assist Help Desk Analyst with larger issues
* Manage ISP vendors and work with them to provide most efficient and cost-saving solutions
* Partner with other members of the DTG IT team to provide support and guidance for their projects
* Train users in complex topics, and interact positively with upper management and executive staff

Company Overview

DISNEY THEATRICAL PRODUCTIONS (DTP) operates under the direction of Thomas Schumacher and is among the world's most successful commercial theatre enterprises, bringing live entertainment events to a global audience of more than 20 million people a year in more than 50 countries. Under the Disney Theatrical Productions banner, the group produces and licenses Broadway productions around the world, including Beauty and the Beast, The Lion King, Elton John & Tim Rice's Aida, TARZAN®, Mary Poppins, a co-production with Cameron Mackintosh, The Little Mermaid, Peter and the Starcatcher, Newsies, Aladdin, and Frozen. Other successful stage musical ventures have included the Olivier-nominated London hit Shakespeare in Love, stage productions of Disney's High School Musical, Der Glöckner Von Notre Dame in Berlin, and King David in concert. DTP has collaborated with the country's leading regional theatres to develop new stage titles including The Jungle Book, The Hunchback of Notre Dame and Freaky Friday.

Disney Theatrical Productions also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live!, bringing beloved Disney stories and characters annually to over 12 million guests in nearly 50 countries worldwide. In addition, DTP licenses musical titles for local, school and community theatre productions through Music Theatre International, including The Lion King Experience, a unique holistic arts education program wherein accredited elementary and middle schools produce condensed, age-appropriate JR. and KIDS adaptations of The Lion King.

Job Description

Disney Theatrical Group is looking for an enthusiastic Technical Support Engineer to join DTG Information Technology team. This position will focus on providing IT support to DTG's productions domestically and internationally, as well as supporting approximately 200 employees. Applicants with live entertainment experience are greatly encouraged to apply.

Additional Information

DTP is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, ability, and sexual orientation.

Basic Qualifications

* 5-10 years' experience in providing IT support to executives and/or live production environments.
* Understand business operations to strategically deploy technical solutions
* Excellent interpersonal and communication skills
* Ability to learn new technologies quickly and with minimal guidance
* Thrives on technical challenges and takes pride in solving them
* Previous experience overseeing exec support or production environment
* Experience with documenting workflows and networks
* Capable of following and composing process and procedure documentation
* Superior customer service focus as well as strong written and verbal communication skills.
* Experience with Cisco LAN/WAN networking including wireless networks
* Experience with video conferencing hardware and software (Polycom, BlueJeans, etc.)
* Fundamental understanding of routing and switching
* 6+ years' experience supporting users on Macintosh OS X and higher; Strong Mac skills
* 6+ years' experience supporting users in a Microsoft Windows 10+ environment
* Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator, Acrobat
* Problem solving/decision making skills including conflict and first call resolution.
* Knowledge of AD and Exchange management
* Familiarity with security protocols and practices
* Prior experience in a live entertainment or theatre production environment strongly preferred
* Knowledge of SQL, FileMaker Pro, and other database tools
* Knowledge of basic command line tools (SSH, scp, rsync, etc)
* Knowledge of SCCM and Casper
* Strong vendor management skills
* Undergraduate degree or equivalent work experience

Additional Requirements:

* Weekly working schedule Tuesday to Saturday. Flexibility to work weekends and out of office hours when needed.
* Ability to lift 35-60 lbs, primarily computer equipment from floor to desk

Required Education

* Undergraduate degree or equivalent work experience

Responsibilities

* Provide critical desktop and network support to Broadway and US Touring shows
* Support wired and wireless networks for Broadway shows and DTG offices working closely with administrative staff, production crew, cast, merchandise teams and theatrical vendors
* SME for Technical Services provided to Disney Theatrical Group encompassing intimate knowledge of various groups as well as an understanding of applications used and specialized workflows
* Design, build and support temporary networks during Productions' tech periods in a variety of locations around the world
* Work with presenting partners to ensure all technical aspects of DTG's tours are upheld
* Partner with key Enterprise IT teams to ensure that security alerts, remediation efforts, downtimes (both emergency and planned), patch installations, new equipment installations, etc. will be effectively handled
* Perform hands-on repair of equipment and maintenance/installation of infrastructure
* Maintain and update images of MacOS and Windows computers
* Provide Level 2 coverage on in-house help desk and assist Help Desk Analyst with larger issues
* Manage ISP vendors and work with them to provide most efficient and cost-saving solutions
* Partner with other members of the DTG IT team to provide support and guidance for their projects
* Train users in complex topics, and interact positively with upper management and executive staff