Technical Support Engineer
Somerville, MA

Job Description

Support bioinformaticians, data scientists, and system administrators at the cutting edge of science, medicine, genomics, finance, and business analytics.

JOB DESCRIPTION

At Curoverse, you'll work with a focused team of Support Engineers dedicated to customer success.

* Work with customers to trouble shoot problems
* Answer technical support questions through email and chat
* Help new users get started with Curoverse
* Work with the engineering team to address customer needs

WE'RE LOOKING FOR SOMEONE WHO...

* At least a BA with training in engineering, bioinformatics, and/or computer science
* Exceptionally strong communication and problem solving skills
* Proven ability to handle technical customer communication and support
* Passion for science, medicine, and big data
* Interest in open source community development

ABOUT CUROVERSE, INC.

We're the investor-backed startup behind Arvados, the free software platform for managing, analyzing, and sharing massive datasets in medicine, finance, and a wide range of other industries.

WHY WORK HERE

* Work that matters - Build software that will be the backbone of modern medicine and data-driven business.
* Hard problems - Solve hard, interesting software engineering problems in distributed computing and big data.
* Diverse tasks - We have a small team with a big project, so you won't be stuck working in some corner.
* Free software - All of our code is AGPLv3, except SDKs which are Apache 2.0.
* Sustainable lifestyle - Do great work and have time and energy for the other things life has to offer.

COMPENSATION

We offer competitive salaries, stock options, health/dental/vision, flexible time off, and other benefits you'd expect from a more established company.

LOCATION

We prefer candidates who are based in the Boston area or can relocate, but we are open to remote employees.