Technical Support Engineer
San Francisco, CA

Job Description

Description

We don't hide behind email, instead we pick up the phone. This is the fifth point of our Adyen Formula, which is the foundation of our incredible culture and the way we work - and an essential guiding principle for our support team.

Adyen is looking for a Technical Support Engineer in San Francisco. This person will operate as a first interface with Adyen's merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success.

What you'll do

* Support: provide support to merchants and provide troubleshooting and technical support via phone, web-based tools and email.
* Consulting: Advise merchants regarding the best implementation practices and also address specific merchant issues.

Who you are

* Background: solid experience in problem analysis and resolution of software problems.
* Technical: Affinity with internet technologies and knowledge of customer relations technical processes (such as SQL / HTML /Javascript / PHP)
* Creative: Candidate will be innovative, have strong problem-solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests.
* Independent: This person will also be committed, flexible, and have demonstrated an ability to maintain high levels of productivity with minimal supervision.
* Programming: Abilities to write scripts, PHP of Java code is a plus.
* Writing: Strong written and verbal communication skills.
* Experience in a technology driven company is a definite plus.

Want to know more about the daily work of a Technical Support Engineer? Have a look at the blogpost of our colleague Stijn! https://www.linkedin.com/pulse/working-nerve-center-fintech-unicorn-stijn-van-esveld

Who we are

Adyen is the payments platform of choice for many of the world's leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in store. With offices around the world, Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, Netflix, and Spotify.