Technical Specialist, IT
Chicago, IL

Job Description

Technical Specialist, IT

JOB SNAPSHOT:

Employee Type: Full-Time

Location:

Chicago, IL, US

Job Type: Information Technology

Secondary Location:

Years of Experience:

Ryan Specialty Group is looking for an Technical Specialist to join our Information Technology team in Chicago. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career.

Position Summary:

This position reports to the Ryan Specialty Group (RSG) Director of Infrastructure and is responsible for providing in-person and over the phone support to all local and remote RSG employees. The position covers a wide variety of technologies and systems ranging from desktop software and hardware, telephony, and enterprise software management. We are seeking a highly-motivated technician with a strong technical foundation and excellent customer service and communication skills.

Essential Functions:

* Work as part of a team to support 1000+ users, offering Technical Support both in-person and phone assistance.
* Assist end users with a wide variety of systems including Microsoft Office, Adobe Acrobat, Windows 7, and other company software/hardware.
* Provide technical training for new and current employees.
* Occasional travel and after-hour work required to perform maintenance or installation of system software/hardware.
* Assist Systems Administrators in the configuration and deployment of software packages, servers, and hardware replacement.
* Coordinate with the Infrastructure team to detect and troubleshoot technical service issues and resolutions.
* Work with the application support teams to provide user insight and experience regarding custom software solutions and implementations.
* Communicate with vendors regarding outages, fixes and other miscellaneous issues.
* Maintain technical documentation for supported systems.
* Other relevant duties as assigned.

Education/Experience/Skills:

* Bachelors' degree from an accredited University or college.
* Four years work experience within the Information Technology field.
* Experience in a Help Desk related environment.
* Advanced knowledge of Windows client operating systems (Windows XP, Windows 7.)
* Advanced knowledge of Microsoft Office products.
* Experience with installing/repairing desktop hardware components.
* Basic understanding of networking concepts, TCP/IP, VPN, Wireless Networks, Routing, Subnetting.
* Basic understanding of Windows Server.
* Excellent customer service skills.
* Ability to work in a fast-paced environment.
* Excellent interpersonal skills.
* Must be able to work independently with minimal direction.
* Keen attention to detail.
* Proven analytical and problem-solving abilities.

Disclaimer

Ryan Specialty Group is an Equal Opportunity Employer

Nearest Major Market: Chicago