Job Directory Technical Services Analyst

Technical Services Analyst
Plano, TX

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Job Description

Position Summary

The Technical Services Analyst is a professional-level position responsible for the support, monitoring, and maintenance of network infrastructure, network operations, and related hardware and technology solutions in use by Core-Mark at all company locations across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient preliminary to intermediate-level troubleshooting and problem resolution services in support of 24x7 operations.

The successful candidate will have a demonstrated ability to use professional oral and written communication along with strong analytical and critical thinking skills to successfully take ownership of and resolve problems. Effective interactions and collaboration with IT and business stakeholders is a must. This individual should possess a strong attention to detail and documentation skills. The Technical Services Analyst needs to not be afraid of taking on challenges and possess a drive to add unparalleled organizational value.

Key Responsibilities:

* Supports internal Core-Mark infrastructure and technologies, including networking, telephony, and hardware/software endpoints.
* Implements and deploys new technology solutions.
* Monitors support ticket system and resolves incidents.
* Maintains and contributes to a knowledge base.
* Participation in an after-hours on-call support rotation.
* Pro-actively identifies and resolves issues and risks with current solutions.
* Works collaboratively with the rest of the Technical Services team.
* Participation in department tasks, projects, training opportunities, and other initiatives.

Essential Requirements:

* 2+ years experience with TCP/IP network systems and wireless technologies.
* Strong Microsoft Office application suite experience.
* Strong analytical skills including problem ownership and root-cause analysis.
* Ability to learn quickly and apply new technical information as required.
* Willingness to learn about and take ownership of unfamiliar technology solutions.
* Excellent organizational skills and priority management.
* Strong communication skills, both written and verbal.
* Highly collaborative, willing to help colleagues and business partners.
* A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, sincerity, and patience.
* Based in the Plano, TX or Vancouver, Canada area with some travel throughout the US and Canada (<20%).

Desirable Skills:

* Post-secondary degree in computer/networking systems, a related field of study, or equivalent experience.
* Cisco CCNA-level or equivalent proficiency certification.
* Experience with Cisco VoIP solutions.

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