Technical Service Representative
Chatsworth, CA

Job Description

Overview

Technical Service Representative Summary:

Dolphin Imaging & Management Solutions is seeking a technical service representative to join our growing team! Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email.

As part of our team, you will be responsible for learning and supporting the best software in the dental specialty market. Check out our 3D Visual Treatment Demo https://youtu.be/SLXFx8asYiA

Dolphin is a leading provider of best in class 2D/3D orthodontic imaging, diagnostic, practice management, case presentation, and patient education software for dental specialty professionals worldwide. We are a subsidiary of Patterson Companies which carries a 142-year history and named to America's Fortune 500 list in 2017 and 2018. - https://www.dolphinimaging.com/

Responsibilities

Technical Service Representative Major Duties:

* Determines and assist with the professional needs of customers when receiving or placing calls.
* Resolves technical issues as part of investigation in customer inquiries.
* Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate.
* Answers general software questions and how-to's presented by clients.
* Introduces and promotes new products during calls.
* Prioritizes, manages, and troubleshoots unresolved technical issues.
* Builds customer relationships by keeping customers informed of how and when problems are resolved.
* Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives.

Qualifications

* Prior call center experience
* Configuring and supporting Microsoft Windows operating systems
* Excellent customer service
* Good communication skills both written and oral
* Ability to manage competing priorities in a complex environment
* Ability to devise creative technical solutions

Preferred Technical Service Representative Computer Experience:

* MCSA Certification
* Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012)
* SQL Server 2000, 2005, 2008 R2, & 2012
* Microsoft Office

EEO Statement

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.