Technical Program Manager Amazon
Seattle, WA

Job Description

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost cloud platform that powers some of the world's most innovative companies! A flagship service of AWS is the Simple Storage Service (S3), which hosts trillions of objects for a variety of applications, ranging from backups to photo storage to Big Data. Customer usage of S3 continues to grow exponentially, and we are constantly expanding our global footprint with new AWS regions.

S3 is looking for a Technical Program Manager to join the S3 Customer

Experience team. The team is responsible for solving challenging customer problems, driving change across S3's vast customer base, and being the customer advocate with internal S3 teams. You will primarily be working with customers and internal teams to create and own campaigns that drive changes in customer behavior. These could be to help pave the way for an exciting new feature, or improve our customer's usability or security experiences.

The individual will:

* Drive external messaging campaigns across the S3 customer base, working directly with customers, internal teams, and our Sales and Support organization to determine the best path forward for our customers
* Provide technical leadership and contributions to improve S3 on behalf of customers
* Be a customer advocate, working with internal teams to help them understand customer problems and asks
* Collect data and drive Big Data analysis to understand the impact of changes in S3 behavior to customers
* Identify, track and resolve technical issues impacting multiple simultaneous projects (internal and external)
* Work with the Product Management team to craft clear and concise customer messaging
* Work closely with other AWS teams tracking dependencies and deliverables to provide a path for supporting customer needs during migrations