Technical Production Coordinator
Los Angeles, CA

Job Description

ON BOARD EXPERIENTIAL MARKETING

On Board Experiential is an award-winning, full-service experiential marketing agency that creates meaningful brand experiences throughout the world from our offices in San Francisco, Los Angeles and New York City. Our clients include: Nike, Facebook, Tesla, JPMorgan Chase, Instagram, Cheez-It, Activision, Mrs. Meyer's Clean Day, and Salesforce (to name a few). Cool, cool, but what's it like to work here? Event Marketer recognized OBE as one of the Best Places to Work in Events 2017, and we couldn't agree more. The most important part of our business is our people, or "unicorn employees" as we call them. They are hardworking, brave and make magic happen on the regular. But under each majestic exterior, is a human deserving of a healthy work life balance. That's why we believe in WFHF (Work From Home Fridays) and BYPTWA (Bring Your Pet To Work Anydays), company retreats and corporate yearbooks, wellness discounts and grown-up field trips. We are one big supportive family, and that is ultimately what keeps our superstars coming back every day.

SUMMARY OF POSITION

We are looking for a dynamic "CAN DO" Field Services Coordinator to support all software, hardware, device management, connectivity/networking, and content needs for small, medium and large-scale experiential events. This includes but is not limited to press events, B2B conferences, sports and lifestyle events, mobile tours, gaming events and tech focused programs. This is a temporary role and will require up to 50% travel.

The Technical Producer is responsible for supporting our client's digital and technology goals and objectives as well as supporting our internal teams with digital and technology focused solutions. Reporting to the Field Services lead, this person will execute the setup, deployment, and management of project related software, hardware, networks, apps, and other relevant technology. This will include provisioning, updating, troubleshooting, and managing large inventory of computers, tables, phones, networking hardware, media players and other peripherals as well as development and implementation of short-term network designed to meet the specific needs of the given project. Applicants should be comfortable adopting, vetting, and using new event hardware and software.

ESSENTIAL JOB FUNCTIONS

DEVICE MANAGEMENT

* Responsible for managing the inventory of all hardware and accessories
* Ensuring devices are locked and unlocked via Mobile device Management framework
* Updating devices and device management profiles with support from certified JAMF professional

VIDEO/PRESENTATION CONTENT MANAGEMENT

* Setup, management, and tear down of event specific media players
* Updating content on media players
* Ensure media players are operational and looping during shows

NETWORKING/CABLING

* Setting up routers, cradle points, mobile broadband devices, Switches
* Internal network cabling experience: Laying cable, connecting switches

TECHNICAL SUPPORT

* Troubleshoot basic networking issues
* Troubleshoot event iPads, iPhones, MacBook pros
* Identifying bad gear and bad cables
* Handling power issues
* Troubleshooting software conflict

MISC.

* Manage networking/wireless vendors
* Onsite/Event day tech support

DESIRED SKILLS AND EXPERIENCE

EDUCATION

* BS/BA in related field or equivalent experience

EXPERIENCE

* Minimum 2 years of experience in live event production

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

* Proficient in IOS/OSX operations systems
* Experience enabling restrictions and familiarity with accessibility settings on IOS devices
* Strong knowledge of preparing video for media players, including:
* Video compression
* Video render/export settings
* Video codecs and containers


* Strong knowledge of basic networking setup
* Experience liaising with network engineers and ISP's
* Familiarity with networking gear; Access points, servers, IPs
* Strong technical decision making and live event troubleshooting

OTHER QUALITIES AND SKILLS

* Strong client/customer service experience and focus
* Excellent judgement with the ability to proactively identify issues/obstacles and effectively create solutions
* Ability to work independently as well as within a team environment
* Strong work ethic and ability to thrive and enjoy a fast-paced dynamic team work environment
* Flexibility in working non-traditional hours (some nights & weekends), as needed.
* Willingness to travel up to 50% of the time.