Job Directory Technical Lead, Salesforce Thrive (Remote)

Technical Lead, Salesforce Thrive (Remote)
Austin, TX

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Job Description

About Us

Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Overview

The Cloud Management Technical Lead will help design key technical components of steady-state, production cloud environments for large and complex Appirio customers. The Customer Management Technical Lead will assist in overseeing the technical activities, documentation, and best practices of a team made up of Cloud Management Engineers and Cloud Management Specialists, both onshore and offshore to support multiple customer implementations.


* Support technical resources in the design and development of custom solutions on the platform including declarative customization, Apex, Visualforce, Lightning Components, data modeling, and modifications to existing integrations..
* Create and Maintain customer knowledge base.
* Develop business requirements, specifications, process flows, application design, application configuration, test processes and release management.
* Work directly with clients and the Cloud Management team to deliver key components of technology solutions.
* Delegate to, guide, and follow up with other Appirio resources to implement solutions, as necessary.
* Review and approve all code implemented in an assigned customer's org.
* Accurately estimate the time required for self or others to complete particular assignments.
* Manage and Balance Multiple Clients
* Identify areas of improvement in customer orgs
* Identify additional opportunities for enhanced service
* Responsible for pro-active and real time technical advisory services
* Responsible for validation of new Salesforce features and help with Change control processes for Customers
* Conduct periodic technical reviews of customer orgs and create/manage any resulting maintenance plan.
* Liaise between business, technical, and sales stakeholders and contacts
* Manage Customer Escalations With Little Assistance from Direct Manager
* Mentor / Onboard New Technical Leads
* Frequently and constructively contribute to all team conversations
* Contribute at least 1 asset annually

Education and Required Experience:

* Bachelor's degree in Computer Science or similar; or equivalent combination of education and experience
* Ability to travel up to 10%
* Ability to work 100% remote, If in the Indianapolis area, 100% from the Appirio Indianapolis Office
* 5+ years' experience in application/platform development
* 2+ years' Salesforce development
* Salesforce Admin and Platform Developer certification required
* A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms
* Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support
* Experience in Customer retention strategies and activities will provide the right base for this critical mission
* Able to define and establish maintenance and administration processes and drive continuous improvement through them
* Requirements gathering methodology and experience with Agile processes (preferred)
* Understanding of Application development and Release Management processes in the Cloud
* Manage Customer Escalations With Little Assistance from Direct Manager
* Not eligible for Visa Sponsorship

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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