Technical Infrastructure Analyst
Seattle, WA

Job Description

Expert Velocity, a subsidiary of Point B, Inc., exists to match talented professionals like you with the team-oriented contract work you're seeking. Whether you're a seasoned professional looking to minimize hours while maximizing impact, or you're an educated, experienced professional looking to broaden your scope, we can connect you with challenging project work.

What makes EV different? You have access to Point B solution teams and partnership, plus you have the flexibility of maintaining your independence. You can pick and choose which engagements make sense for your professional development and have access to a management consulting practice to connect you to the work you want to pursue.

You can pick and choose which engagements make sense for your professional development and have access to a management consulting practice to connect you to the work you want to pursue.

WHAT YOU'LL GET TO DO:

The Technical Infrastructure Analyst plays a primary role in the execution of day-to-day operations and projects supported by the Technical Infrastructure area, and a supporting role to technical end-user support for Point B Associates and service desk operations. This position requires a breadth of technical knowledge and experience as well as excellent customer service, task ownership, multi-tasking, team collaboration and communications skills.

The scope of the technical infrastructure area includes SaaS, IaaS, servers, network, storage, data center, laptops, mobile devices, e-mail and mobile messaging, office productivity software, security, telecommunications and conferencing solutions, disaster recovery/business continuity, directory services and identity management. This position is in the Firmwide IT organization within Point B and reports to the Technical Infrastructure Manager.

Cloud, Server and Network Administration

Configuration and management of SaaS/IaaS applications, services and integrations (e.g., O365, Exchange Online, SP Online, ATP, OneDrive for Business, Skype for Business Online, Azure, Okta, SCCM, etc.)

Monitor infrastructure resources for capacity, usage, uptime and support unscheduled downtime - act as Level 2 resource for server and network support

Maintain Active Directory user accounts and group membership

Maintain Exchange mailbox accounts, groups, and resources

Configure and deploy new servers, other hardware and applications

Review, validate and provide recommendations on Infrastructure related services and applications

Support security incident response procedures and processes and partner with Security team

End User Support and Operations

Driving end user experience goals and initiatives for on-going end user productivity improvements

Coordination with Level 1 and Level 2 help desk support to optimize customer issues and satisfaction

Act as Level 3 support for hardware, software, office, email, network, application, telecommunications issues

Manage assigned queues of support request tickets

Escalate, liaison, and work with vendors, as needed

Maintain laptop systems documentation and desktop image

Recommend and identify laptop, server, network, telecom, printer, mobile devices, and other hardware, as needed

Provide guidance, manage, and support telecommunications services including conference calling using Microsoft Skype for Business, GoToWebinar and other conferencing solutions

Support and execute user productivity pilots

Support on-boarding of new Associates, vendors and contractors and access to systems

Support security incident response procedures and processes and partner with Security team

Management of Corporate cellphone plans, phones and hardware

Other Responsibilities

Lead and/or participate on IT project teams implementing new services and technologies

Vendor Management and/or coordination

Maintain systems and end-user documentation

Maintain content on Infrastructure portal and O365 Groups/Teams areas

Coordinate testing and timely implementation of vendor updates

WHAT WE EXPECT YOU'VE ALREADY DONE:

Bachelor's Degree or relevant experience

Microsoft O365 administration (e.g., Exchange Online, OneDrive for Business, etc.) and Azure administration

Active Directory administration and network administration

System Center Configuration Management (SCCM) background/experience for hardware/software inventory, packaging and deployment, and remote desktop administration.

Skype for Business knowledge and experience with VOIP solutions and web conferencing

End user support and monitoring of service desk requests and ticket resolution

Setup, configuration and support of Windows laptops, including virus protections, Office software and other desktop applications

Support experience with Microsoft Word, Excel, Outlook, OneNote, PowerPoint, OneDrive for Business, Skype for Business

Meraki and Ubiquiti device administration

Local Area Network experience

Basic DOS batch file and PowerShell scripting experience.

Experience managing VMs (SharePoint, IIS, SQL and server administration) in a IaaS environment

Experience managing RDS and Citrix shared desktop environment

Mobile device support (e.g., iOS, Android, etc.)

THE KIND OF PEOPLE WE LOOK FOR:

Outstanding communication, task, and time management skills.

Administration experiencing of various IaaS and SaaS cloud technologies

Driving end user experience goals and initiatives for on-going end user productivity improvements

Ability to respond to and support resolution of issues affecting users or applications, including server, laptop, mobile device, application, and telecommunications issues

Lead, participate and execute infrastructure operations projects as assigned

Ability to work remotely and partner with other IT and Operational support teams

Demonstrated ability to lead and perform systems and application administration efforts

Demonstrated problem-solving and critical thinking skills

Demonstrated self-management and self-motivation

Demonstrated ability to meet project deadlines and successfully handle multiple project assignments in conjunction with operational responsibilities

Demonstrated ability to work effectively in a cross matrixed team in a dynamic business environment, including internal, and external remote staff

Excellent customer service skills and positive attitude

Excellent organization and time management skills

Ability to learn quickly and continuously

Ability to understand business issues and drivers and contribute effectively to solution recommendations

Superior accuracy and attention to detail

Ability to maintain confidentiality of sensitive information.

Ability to be highly available to support team and vendors at all hours (as needed)

YOUR OFFICE HOME BASE:

Seattle, WA

#contract

INTRIGUED TO LEARN MORE?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back within 48 hours with feedback if we think there could be a fit and what next steps look like.

We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

Learn more about contract opportunities with Expert Velocity