Technical Customer Support Engineer
White Plains, NY

Job Description

We're the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most driven individuals who are looking to steer the future of technology. If you have intellectual curiosity and the willingness to go the extra mile without giving up, we want to hear from you!

We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will learn and troubleshoot the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

What you will do:

* Oversee customer issues and see problems through to resolution
* Research, diagnose and troubleshoot solutions to resolve customer issues
* Reproduce customer environments and test and validate fixes and workarounds
* Facilitate collaboration between customers, technical pre-sales, sales teams and the product development team
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Provide prompt and accurate feedback to customers
* Ensure recording and tracking of all issues in our ticketing system from open to resolution
* Document knowledge in the form of knowledge base tech notes and articles

What you bring:

* 1+ years of experience in technical support
* Working knowledge of Linux systems and virtualization technologies
* Strong analytical and problem-solving skills
* Excellent customer-facing written and verbal communication skills
* Understanding of object-oriented architecture and model driven architectures
* Experience working with complex multi-threaded applications
* BS degree in Information Technology, Computer Science or equivalent preferred but not essential
* BONUS Points if you have any of these:
* (1) RHEL experience
* (2) Bilingual in English/Spanish
* (3) Knowledge of virtualization management

About Turbonomic:

Turbonomic helps thousands of enterprise organizations activate their hybrid cloud journey by using our patented platform to continuously assure that application workloads get precisely the right resources needed to ensure performance and eliminate overspending while maintaining policy compliance.

Turbonomic is the leader in Workload Automation for Hybrid Cloud. Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company - both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We're headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.

Our company culture creates a workplace that values performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often and are curious learners. If that sounds like something you'd like to be part of, we'd love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.

Benefits & Perks:

Health, dental and vision coverage - health is a #1 priority for us, we've got you covered.

Unlimited paid time off - flexibility boosts creativity and performance… work-life balance is important.

Pre-tax benefits - medical, dependent care, commuter, 401k.

Access to executives - we have a no-door policy, learn and collaborate with execs.

Beer Fridays, unlimited snacks, cold brew coffee on tap - physiological needs, check.

Game rooms, quiet areas and more - play a round of billiards, table tennis or grab a quiet space to focus

Career advancement - jump in, learn and grow your career

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.