Systems Team Lead
Washington, DC

Job Description

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. NPR listeners value information, creativity, curiosity, and social responsibility - our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

NPR is seeking an experienced Systems Team Lead for its IT Infrastructure team who will contribute to the overall engineering, design, build, and operations support of all existing and new Windows server Infrastructure

Responsibilities

* Manage all systems supported by the Infrastructure team by performing enterprise storage management, server builds, patch management, virtual machine management, virus scanning, etc.
* Recommend and implement changes to the overall systems through following an institutionalized change management process
* Act as an escalation point on critical issues for various internal technology groups
* Create and maintain metrics to measure response time and availability for systems
* Respond to critical system issues on a 24x7x365 basis
* Keep management up to date about any issues and escalating in a timely manner
* Document processes, procedures, instructions, and training materials for users and IT colleagues
* Work closely with the Security Engineers to ensure are systems are secure and in compliance with all policies
* Establish and manage relationships with consultants and vendors of information technology
* Analyze and document business and IT process workflow, and make recommendations where improvements can be made
* Pursue expansion of knowledge of and skills in current and emerging information technology

Requirements

* At least 5 years of experience designing, supporting, maintaining, troubleshooting, and administering systems in an enterprise environment
* Experience managing a Windows environment, including but not limited to, Windows Server (2012 or newer), Active Directory, Exchange 2016, IIS, SQL Server, MS Cluster
* Experience with SCCM, SCOM
* Proficiency in Windows networking services such as DNS, DHCP, etc.
* Experience with VMware ESX server
* Experience with enterprise level backup/recovery tools, preferably Commvault
* Experience with Enterprise Storage Systems (Preferably IBM XIV or V5000)
* Strong written and verbal communication skills
* Ability to operate in high pressure environment and successfully handle multiple priorities

Bonus Points

* Prior experience as a Team Lead or Supervisor
* Knowledge of Cloud Computing (AWS or Azure)
* Knowledge of Linux
* Knowledge of High Availability, Business Continuity, and Disaster Recovery concepts
* Knowledge of Scripting
* Project Management skills
* S. Degree
* Any relevant industry certifications

Does this sound like you? If so, we want to hear from you. All applications must include a resume and cover letter to be considered.

NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.

NPR is an Equal Opportunity Employer that affirmatively seeks to hire veterans and people with disabilities. All applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and following @NPRExtra and #NPRLife on Twitter and Instagram. Find more career opportunities at NPR.org/careers and on Twitter at @NPRJobs.