systems Support Specialist
Long Beach, CA

Job Description

DESCRIPTION

Accepting online applications only. Apply online 24 hours a day, beginning October 6, 2017. Filing may close without further notice

See position descriptions for Technology and Innovation Department positions within this classification. CLICK HERE FOR MORE INFORMATION.

EXAMPLES OF DUTIES

Under supervision, performs specialized technical work involved in the installation and maintenance of systems software, including operating systems, database systems and software utilities and tools; Installs, customizes, maintains, and integrates operation system software; installs and maintains database management systems, data communications systems and software utilities and tools; defines backup, recovery, and security procedures for all databases and systems software products/programs; analyzes operating systems and software, defines problems and develops problem solutions or coordinates resolutions through the use of vendors; monitors systems performance and reports capacity status; develops, maintains, and/or updates system procedures and documentation; ensures systems integrity and reliability to minimize downtime; may evaluate end user requests and concerns and analyze current systems to determine appropriate steps to be taken to meet needs or prevent problems; may perform feasibility analysis and evaluate potential solutions; may prepare reports, documentation, and plans for designs and system enhancements; may plan, prioritize and schedule work and tasks for project team members; may prepare or evaluate training materials and manuals; performs other related duties as assigned.

REQUIREMENTS TO FILE

Candidates must meet either A, B or C.

A. A Bachelor's degree from an accredited college or university with major coursework in computer science, engineering, business or related field (proof required)* AND one year of paid, full-time equivalent experience to a Systems Technician.

OR

B. An Associate's from an accredited college or university degree with major coursework in computer science, engineering, business or related field (proof required)* AND three years of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician.

OR

C. Completion of a certificate program or technical school in computer science or related field (proof required)* AND four years, of paid, full-time equivalent experience, one of which must be equivalent to a Systems Technician.

Experience offering specific and substantial preparation for the duties of the position may be substituted for the required education on a year for year basis.

* Required documents must be uploaded to the online application at time of filing. Any proofs submitted must contain either the applicant's name, address, date of birth, or social security number. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.

ADDITIONAL REQUIREMENTS:

* Willingness to work occasional nights, weekends, holidays and overtime as required.
* Ability to work effectively with others through the use of good interpersonal/people skills.
* Applicants must be able to pass a thorough background investigation prior to appointment.
* A valid driver's license may be required at time of appointment.

DESIRABLE QUALIFICATIONS: See positions descriptions below for further information on the Technology and Innovation Department. SEE ATTACHED FLYERS.

SELECTION PROCEDURE

This examination will be conducted using the continuous, non-competitive procedure. All applicants meeting the requirements will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications were filed. Eligible lists will be established periodically.

EXAMINATION WEIGHTS:

Application Packet....................................Qualifying

If you have not received notification shortly after filing, contact the Civil Service Department at (562) 570-6202.

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer or Tagalog) are desirable for some positions interacting with the public.

JOB H69AN-18 SG SSS 10/4/17

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638.

An Equal Opportunity Employer.