Systems Engineer - Security
Austin, TX

Job Description

POSITION PURPOSE

The Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. The Systems Engineer works in close partnership with more senior Systems Engineering resources on the team.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

10% - Planning & Analysis:

Uses critical thinking to approach problems and create solutions

Collaborates with senior leaders on assignments

30% - Delivery & Execution:

Performs configuration, debugging, and support for infrastructure, network, database, and security solutions

Documents, reviews and ensures that all quality and change control standards are met

Performs field and corporate roll-outs of technology

Executes basic project planning and reporting

Stands up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs

50% - Support & Enablement:

Collaborates with product and project teams to understand needs and enable them with infrastructure

Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate

Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions

Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability

Opens and manages vendor problem tickets to resolution

Produces in-house documentation around solutions

Monitors tools and proactively helps teams struggling with systems issues

Provides application support for software running in production

Supports the creation of scripts and tools that that drive automation and enable product teams and end users to

move towards self service

10% - Learning:

Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure

Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

NATURE AND SCOPE

Typically reports to the Systems Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or

GED.

Years of Relevant Work Experience: 0 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

0-1 years of relevant work experience

Professional or educational experience as an Infrastructure Engineer, Network Engineer, Database Engineer, or Security Engineer; exposure to and interest in growing in the other systems engineering disciplines

Interest in working as part of a collaborative, cross-functional, modern engineering team

Experience with basic infrastructure, network, database, or security troubleshooting and remediation

Experience installing and upgrading applications or databases

Experience monitoring the operational status and performance of systems, networks, or databases

Knowledge of basic operating system commands and utilities as well as scripting

Exposure to cloud platforms such as GCP and Azure

Experience supporting a retail or 24x7 operation

Knowledge, Skills, Abilities and Competencies:Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Cultivates Innovation: Creating new and better ways for the organization to be successful

Drives Results: Consistently achieving results, even under tough circumstances

Global Perspective: Taking a broad view when approaching issues; using a global lens

Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations