Systems Engineer
Richardson, TX

Job Description

Looking to join an exciting organization transforming the Access Network industry? Are you ready to join a team of the world's best technical experts to enable the success of Calix solutions for our customers? This position will provide technical support via the telephone, web or at the customer site. The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions.

Responsibilities:

* This position will provide technical support via the telephone, web or at the customer site.
* The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions.
* The candidate will recreate and simulate customer issues in the CS lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network's products.
* Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement
* Create knowledge base articles and other technical content
* Strong communication skills, both verbal and written
* The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines.
* We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
* This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.

Qualifications:

* Excellent oral & written communications skills
* Strong interpersonal skills are crucial
* Strong troubleshooting and problem-solving skills
* Strong technical account management, customer service and project management skills
* Strong initiative is a key success factor for this role
* BS/MS EE, CS, or equivalent and four years or more technical support experience in data and/or telephony networks
* CCNA/JNCIA/RHCSA/AWS or equivalent desired
* Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP)
* Knowledge of 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Cloud Computing, Scripting, and/or Linux
* Ability to travel may be required