Systems Analyst- CRM
Bethesda, MD

Job Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

Functions as a technical resource within the Global Design and Procurement Systems Support team. Resolves and makes decisions on complex, non-routine service requests with limited risk. Performs research, analysis, design, creation and implementation of applications to meet current and future user requirements. Directs Service Providers, vendors and team members to modify and maintain existing applications to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Monitors projects by Service Providers and internally managed applications to successful completion, maintaining scope within the time and budget constraints.

CANDIDATE PROFILE

Education and Experience

Required Qualifications:

* Undergraduate degree or equivalent experience/certification
* 5 years' experience in information technology application development and support

Preferred Qualifications:

* Graduate degree
* Technology certifications
* Technology experience in a sourced or internally managed environment
* 5-7 years' domain experience relevant to supported business function; Industry and competitive landscape knowledge
* Knowledge of related applications (e.g. Salesforce)
* Knowledge of or proficiency with Apex, Visualforce, Native, MySQL and or JavaScript

CORE WORK ACTIVITIES

Technical Leadership

* Trains other team members, and peers as appropriate
* Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
* Identifies opportunities to enhance the service delivery processes.

Delivering Technology

* Performs complex quantitative and qualitative analyses for service delivery processes and projects.
* Supports existing applications and projects in a minimum of one environment.
* Facilitates achievement of expected deliverables and obligations of Services Providers
* Validates completeness of requirements prior to service provider or internally managed application solutioning
* Through the service provider or internally managed teams, plans and coordinates complex implementation overseeing quality control of application functional design, usability, functionality, and implementation.
* Advises support desk on change management as it relates to support and training of new system
* Ensures all projects follow the defined development and business case processes
* Ensures proper coordination with appropriate IT and vendor relations teams
* Provides consultation for routine and complex systems development
* Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

* Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
* Maintains a proper balance between business and operational risk
* Follows the defined project management standards and processes

Service Provider, COTS and Custom Application Management

* Validates that Service Providers and internal teams develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
* Makes short term plans for the team to effectively utilize resources.
* Monitors Service Provider and internal team's outcomes.
* Reviews estimates of work effort for client project provided by Service Providers and internal teams for accuracy.
* Facilitates timely resolution of service delivery problems and minimizes the impact to clients.
* Functions as an applications resource for both senior leadership and project teams in effective utilization of existing technology in business technical applications, either enterprise-wise or business-wide.
* Leads workgroup/project team or functions as a technical specialist.
* Supports and develops systems in a minimum of one environment.
* Develops and manages respective aspects of a project plan with minimal assistance, including schedules, deliverables, and appropriate metrics.
* Plans and coordinates integration(s) and implementation overseeing quality control of systems functional design, usability, functionality, and implementation.
* Coordinates with quality assurance, infrastructure services, vendor and internal application delivery teams.
* Provides consultation for systems development.
* Provides accurate estimates of work effort for client project.
* Functions as a technical resource for other team members.
* Understanding and ability to facilitate and execute technical infrastructure, technical specialization and technical integration activities.
* Strong understanding of business processes, customers and functions.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.