Systems Administrator
Carrollton, TX

Job Description

A360, Inc. is 100% employee owned Employee Stock Ownership Plan (ESOP). The ESOP is comprised of a group of companies providing practice management, technology, outsourcing, title data services and litigation support solutions to the financial, real estate and legal services industries.

Purpose of this Role:

The Systems Administrator is responsible for ensuring the smooth operation of a360inc and client systems with a goal to ensure service levels are met, and the efficiency and quality of the systems are continually improved.

Essential Duties and Responsibilities:

* Advanced administration of messaging related systems, such as on prem and hybrid Exchange deployments, Office365, Symantec Enterprise Vault, as well as message hygiene/security products such as Cisco ESA, O365 EOP/ATP and message encryption, MDM products such as MS InTune, and email signature products
* Lead projects to onboard client messaging systems and migrations to Office365
* Build and maintain physical servers, virtual servers in enterprise data centers as well as client office locations. Server technologies include HP and Cisco UCS servers, and VMWare, MS Server 2008-2019, and various *NIX operating systems
* Troubleshoot and resolve any IT service issues related to messaging systems, operating systems and servers
* Partner with additional teams, when required, to troubleshoot and resolve messaging and systems related issues
* Escalation point for end user requests that cannot be resolved at a Service Desk level
* Create and maintain system documentation
* Work with third-party vendors and consultants on developing system-specific skills
* Monitor incoming tickets and ensure compliance with pre-determined SLAs
* Participate in server WSUS update process on a rotational basis
* Required to be on call on a rotational basis to respond to after-hours issues
* Responsible for the administration of the monitoring and alerting of all servers and devices
* Ensure maintenance and system changes related to projects fit within standard outage windows and follow change control procedures

Value to the Team:

The Systems Administrator provides value to their team by deploying and ensuring technology solutions meet stability, performance, and compliance requirements, and consistently improve efficiency and quality to meet client demand.

Impact to the Organization:

The Systems Administrator impacts the organization by ensuring systems meet the service level requirements for the business and the clients. They contribute significantly to ensure clients maintain business continuity and level of service exceeds client expectations.

Knowledge, Skills and Abilities:

* Advanced knowledge in the following areas: Microsoft Exchange, Office365, message hygiene and mail flow, Active Directory, PowerShell, DNS
* Strong knowledge of VMWare server virtualization, Windows Servers, Cisco and HP server hardware, mobile device management products
* Possess knowledge of networking concepts and basic network systems administration (e.g. Switches, Routers, Firewalls, Protocols)
* Familiarity with enterprise storage systems, basic administration and provisioning
* Knowledge of compliance, regulatory, and control programs and processes, such as ITIL, ISO 27000, NIST, FISMA, PCI and SOC standards
* Strong attention to detail with an analytical mind and outstanding problem-solving skills
* Excellent communication skills, demonstrating the ability to communicate with purpose, clarity, and accuracy to both technical and non-technical audiences
* Must be able to work independently on multiple concurrent tasks in a highly dynamic environment with strong customer service skills, team skills, and the ability to collaborate within a cross functional team
* Experience in server maintenance, upgrades, patches, monitoring, and scripting
* Analytical mind with problem-solving aptitude
* Ability to work independently

Training and Experience:

* Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent work experience, is required. Industry certification is a plus: MCSA, MCSA Office365, MCSE
* Minimum of five years of hands-on experience in an equivalent Systems Administration role. Banking and/or financial services industry experience, a plus

Conditions of Work:

* Ability to sit or stand for long periods of time.
* Ability to remain focused for extended periods of time.
* Ability to work extra hours on short notice to accomplish goals.
* Ability to work on computers for a significant portion of the day.
* Ability to travel domestically, if necessary.