Systems Administrator
Herndon, VA

Job Description

Job Description

Manages the functionality and efficiency of a group of computers running on one or more operating systems

The operations team is responsible for Tier 2 operational support of a mission-critical Enterprise Identity & Access Management system. The position includes operational monitoring and management of Linux servers and COTS software; as well as acting as a Help Desk for users who need assistance. As the program gains more consumers; we continue to meet the high demand to provide cutting-edge technology to our customer and their partner organizations.

Specific duties for this position include:

Analyze system performance and take corrective actions as needed

Troubleshoot system incidents

Assist users with system problems

Coordinate with Tier 1 support; mission partners; end users; and others

Monitor and report meaningful metrics

Develop and update support documentation and Standard Operating Procedures

Ability to independently represent the program in supporting a consumer's or mission partner's maintenance activity

Education

BA/BS

Qualifications

5+

Strong communication skills; both verbal and written. Comfortable discussing technical information with users and other support personnel. Ability to quickly learn new software and IT concepts. Strong problem solving and decision making skills. Ability to work autonomously as well as an integral member of a team. Ability to work weekend; and overnight shifts on a regular rotation.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.