System Support Analyst
New York, NY

Job Description

Overview

The System Support Analyst will play a key role in supporting the attraction's ticketing system. The primary responsibility of the Analyst will be to assist with the daily operations and configuration of the Galaxy ticketing system. He/she will also assist the Ticketing System Administrator with installation and troubleshooting of hardware and software to ensure a smooth operation. Working with staff and vendors, the Analyst will assist in supporting the company's systems, performing upgrades and implementations. The assistance includes, but is not limited to, user support, computer setup, maintenance and service, and troubleshooting, assisting with network and infrastructure maintenance, and other technology needs of the attraction and its staff.

Responsibilities

Essential Duties and Responsibilities• Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications• Document, analyze, test and/or modify computer systems and programs based on and related to user or system design specifications• Document, test and/or modify computer programs related to machine operating systems• Understand and effectively discuss services and software provided by IT services• Flexibility and comfort in being on-call in case of emergency and in working non-traditional hours as needed (some nights and weekends)• Work with Ticketing System Administrator to provide technical (hardware, software, connectivity) solutions• Assist in preparing and deploying computers and peripherals for staff, including configuration• Assist with hardware and software asset tracking and inventory management• Provide a high level of customer service while supporting the attraction and staff in a fast-paced environment. • Coordinate the repair and maintenance of ticketing equipment with outside vendors.• Communicate frequently with end users as well as with local support teams to ensure reliability and functionality of systems and programs.• Maintain configurations of all POS laptop, tablet and desktop computer systems. • Assist Ticketing System Administrator in documenting and updating technology related instructions/procedures/knowledge articles as required.

Physical Requirements• Job may require lifting items that weigh up to 50 lbs.

Qualifications

* 1-4 years working in a Helpdesk environment, utilizing Bomgar a plus.• Excellent technical troubleshooting and critical thinking skills.• Proficient with Microsoft Suite products a must, such as Windows Operating Systems, Office, Microsoft Active Directory, Exchange, Microsoft SQL, etc. MAC OSX a plus.• Exposure to CRM and POS technology, Gateway Galaxy Ticketing System a plus.• Basic Understanding of SQL Queries and databases• Proficient with the installation of computer hardware and software.• Ability to work independently and as part of a team.• Excellent communication skills, both written and verbal.• Must be organized and capable of working in a fast-paced environment.• Available to work a flexible schedule that meets the needs of the business including late evenings, holidays, weekends.

#CB

Related Is An Equal Opportunity Employer