System Admin Lead
Washington, DC

Job Description

Description

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves-to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Network Operations Support TechnicianPerspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways-not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce-14,000 strong-stands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate need for a System Admin Lead in Washington, DC.

Responsibilities include:

* Providing technical support for the ticket tracking system
* Configuration of the Ticket Tracking system software to best serve the customer's technical infrastructure;
* Interface with other systems integrators where responsibilities converge, software implementations;
* Maintenance of the Ticket Tracking System;
* Ability to generate standard and Ad hoc reports using Crystal Reports tool and Ticket Tracking system

Qualifications

* Bachelor's degree; or 10+ years of PC and LAN related experience and/or training; or equivalent combination of education and experience
* Experience in all aspects of the administration of industry leading customer care/trouble tracking Help Desk automation
* Customer service training and 5+ years customer service experience is required
* Demonstrates understanding of assigned discipline or technical area
* Possesses business, technical, or functional knowledge
* Ability to translate technical details into concise and easy to understand written form
* Ability to translate verbal requirements from face-to-face client meetings into requirements documents, SOWs, and proposals