Support Engineer, Oracle Technology (Archive Product Line)
Stockholm, AB

Job Description

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Sr. Support Engineer, Oracle Technology (Archive Product Line) resident for our EMEA Theater. This role can be based anywhere in the UK, Germany, Sweden or France.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary

This position is responsible for fow working with our onboarding teams and scoping for all new Rimini Street Clients for Oracle Technology product lines. This position will review each new Client's licensed covered products, using standard processes to help new clients build an archive scoping document, and then provide detailed instructions for downloading activities. The Client is responsible for remaining in compliance and interpreting all licensing requirements, and for approving and owning the archive scope to be downloaded. Individual will need to detail focused and meticulous. Flexible working hours is offered and will be an expectation from any successful candidate. Ideally this role would suite a graduate or someone with around 1-5 year experience, looking to futher progress thier career in the Oracle space.

Essential Duties & Responsibilities

* Provide in-depth technical knowledge and understanding of Oracle technology concepts. Including software patching, maintenance, upgrading and installation methodologies by the vendor, in order to provide a comprehensive archive that is used by the Client and the Rimini Street Global Application Support team
* Understand and Scope client production and future environments for key areas such as Database, Developer Tools, Oracle Technology/Middleware and preferably including knowledge of patch structure of said products
* Strong client facing skills with a leadership backround
* Enthusiastic and focused
* Create and present to the client the archive document, as the archiving Expert during scoping sessions, with the ability to confidently answer archive related questions from the client technical and financial teams.
* Provide a detailed instruction guide to download software patches and media by release and platform for key areas listed above.
* Responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping.
* Work closely with Account Managers who work with the client to gather scoping documentation and arrange scoping meetings. Track the status of numerous clients in the scoping process and report progress back to the Application Support leadership.
* Work closely with the Archiving Services team who perform the approved downloading tasks and use some automated tools for validation.
* Validate the archive for overall completeness.
* Work closely with the Onboarding, EBS and Technology teams to nominate developer tools clients will need installed to support the production environment now and in the future
* Primary contact for internal teams and the Client for questions and direction that arise during the onboarding and archiving process.
* Review and understand commercial agreements and provide coaching to sales, onboarding and other teams on archive related requirements

Additional Duties & Responsibilities

* Liase and work with other product line experts .
* Contribute to the support service which is running 24x7x365, this will require the ability to work flexible hours and monitoring email regularly outside standard business hours
* Communicate effectively across various organizations within Rimini Street (e.g., sales, client on-boarding, development & QA, support, etc.)
* Be committed to excellence and high quality standards

(Other job related duties and responsibilities may be assigned from time to time.)

Qualifications/Skills/Experience

Location

* Remote, UK, Germany, Sweden or France

Education

* Bachelor Degree in Computer Science or related field or equivalent experience

Experience

* 2-5 years relevant experience with technical experience working with Oracle products(Oracle E-Business Suite (EBS), Oracle Middelware, Oracle Database), with knowledge of maintenance/patching mechanics for ERP architecture including Database and Middleware (Internet Application Server, Weblogic Server, Fusion Middleware).
* Understanding of installation and/or usage of common developer tools, such as Developer Suite, Business Intelligence, or JDeveloper would be an advantage
* Experience with other products such as Microsoft SQL, IBM DB2 or SAP Sybase is a plus.
* Additional languages such as Russian, Korean, Japanese added advantage.

Skills

* Excellent interpersonal, presentation and communication skills
* Superb trouble-shooting skills and tenacity in problem solving
* Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
* Deep knowledge Oracle database, Essbase, RAC & related products
* Good knowledge of Oracle development tools and deployment methodologies
* Good verbal and good written English communication skills
* Attention to detail and the ability to learn quickly
* Extreme focus on Client satisfaction
* Ability to work calmly and professionally in high pressure situations
* The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

* The best candidates will have extensive knowledge of Oracle database administration, Essbase and RAC
* A consulting background, while not mandatory, would be useful
* Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

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Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

* Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
* No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
* Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
* We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
* All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

* Trading on Nasdaq: RMNI
* Over 1,330 active clients, including 85 of the Fortune 500 and Global 100
* 46 consecutive quarters of sequential revenue growth
* 2017 Q2 revenue results of $52 million, a quarterly increase of 37% year over year

Recent Industry Recognition

* Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
* Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America's fastest-growing private companies with three-year revenue growth of 172%
* Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
* Received 7 Golden Bridge awards including Technology Company of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.