Support Engineer III Amazon
Seattle, WA

Job Description

The Smart Home team is focused on making Alexa the user interface for the smart home. From the simplest voice commands (turn on the lights, turn down the thermostat) to use cases spanning home security, home entertainment, and the home environment, we are evolving Alexa into an intelligent, indispensable companion that automates daily routines, simplifies interaction with appliances and electronics, and helps customers get the most out of the technology in their lives.

The ideal teammate is passionate about Alexa and has a track record of success in working with distributed systems and AWS services. A commitment to teamwork, knowledge of IoT systems, and strong communication skills (to both business and technical partners) are absolute requirements.

As a Support Engineer III, your responsibilities would include troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, developing, executing, and improving technical business processes, and driving resolution of technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems.